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The Cincinnati Insurance Companies · 1 month ago

Customer Care Center - Account Manager I - III - Commercial Lines

Fairfield, OH

Full-time

Onsite

Entry, Mid, Senior Level

$50K/yr - $80K/yr

The Cincinnati Insurance Companies is committed to putting people first and is looking for an Account Manager to join their Customer Care Center. The role involves managing policies on behalf of independent agents, providing exceptional customer service, and creatively resolving challenges.

Insurance

Responsibilities

Act as the primary point of contact for policyholders and agencies partnered with the Customer Care Center

Creatively resolve challenges or obstacles to provide superior customer service by taking ownership and initiative

Effectively and efficiently manage tasks using proficient time management, organizational skills and collaboration

Identify and explain coverage gaps and exposures to insureds using language understandable to non-insurance professionals

Underwrite and price policies, including direct correspondence with policyholders

Use technology to analyze reports to determine profitability and pricing needs for renewal and new business opportunities

Maintain overall quality and efficiency of work performed on the team

Maintain an assigned territory size and volume

Meet high demand of requests within stated service standards while maintaining accuracy

Assist with training new associates as needed

Qualification

Underwriting experienceInsurance Agent P&C LicenseSoftware proficiencyTime managementOrganizational skillsCustomer serviceCollaborationAttention to detailDecision makingFlexibility