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CACI International Inc · 1 month ago

Senior ServiceNow SAM Developer

United States

Full-time

Remote

Senior Level, Lead/Staff

$90K/yr - $190K/yr

12+ years exp

CACI International Inc is seeking a highly skilled and experienced Senior ServiceNow Developer to support the Department of the Air Force's Enterprise IT as a Service program. This role is responsible for the design, development, configuration, implementation, and ongoing optimization of the ServiceNow Software Asset Management Pro module, ensuring accurate license positions and driving cost savings.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Design, develop, configure, and customize the ServiceNow SAM Pro module, including Software Models, Entitlements, Discovery Models, Software Installations, Contracts, and License Positions while adhering to platform best practices

Implement and maintain Publisher Packs (e.g., Microsoft, Oracle, Adobe, IBM, VMWare, Salesforce) within SAM Pro

Develop and enhance SAM Pro workflows, business rules, client scripts, script includes, UI policies, and data policies

Configure and optimize Discovery Sources (e.g., MECM, AD, Tanium, ServiceNow Discovery) to feed accurate software installation data into SAM Pro

Develop custom integrations between SAM Pro and other systems (e.g., Procurement, HR, CMDB, Finance, external discovery tools) using REST/SOAP APIs, IntegrationHub, and other integration methods

Create and maintain advanced reports, dashboards, and performance analytics within SAM Pro to provide actionable insights into software consumption and compliance

Drive the normalization and reconciliation processes within SAM Pro to ensure accurate software identification and license compliance

Identify opportunities for software harvesting, optimization, and cost avoidance/savings through effective use of SAM Pro features (e.g., downgrade rights, unallocated licenses)

Support the implementation of process, data and controls necessary for the platform to become an Accountable Property System of Record (APSR)

Assist in defining and utilizing SAM administration and configuration policies and procedures within the ServiceNow platform

Perform regular health checks, performance tuning, and troubleshooting of the SAM Pro module

Support ServiceNow platform upgrades and ensure SAM Pro functionality is maintained including operability of customizations and configurations

Collaborate with IT Operations, Infrastructure, and Security teams to ensure data integrity and system stability

Provide expert-level support and guidance to SAM analysts and other stakeholders

Create and maintain comprehensive technical documentation, including design specifications, configuration guides, and process flows

Work closely with IT Asset Managers, Procurement, Finance, and other IT teams to gather requirements, convert business needs into technical solutions, and ensure alignment with organizational goals

Participate in peer code reviews and contribute to overall development best practices

Provide training and knowledge transfer to end-users and junior team members

Qualification

ServiceNow SAM ProJavaScriptREST/SOAP APIsServiceNow integrationsSoftware Asset ManagementServiceNow Certified Application DeveloperITIL Foundation certificationAgile/Scrum methodologiesAnalytical skillsCommunication skillsInterpersonal skills

Required

Ability to obtain and maintain a Secret clearance

12+ Years of relevant experience (Bachelor's Degree in relevant field may be substituted for 5 years of relevant experience)

5+ years of hands-on experience as a ServiceNow Developer/Engineer

3+ years of dedicated experience implementing, configuring, and optimizing ServiceNow Software Asset Management (SAM) Pro

Proven experience with SAM Pro features including normalization, reconciliation, license positions, publisher packs, software models, and entitlements

Strong proficiency in JavaScript, REST/SOAP APIs, and other ServiceNow scripting languages/frameworks

Deep understanding of the ServiceNow platform architecture, including CMDB, ITSM, ITOM modules, and their interdependencies with SAM

Experience with ServiceNow integrations (e.g., Integration Hub, custom integrations)

Familiarity with various software licensing models (e.g., per-user, per-device, per-core, server/CAL, PVU, socket)

Experience with discovery tools (e.g. MECM, AD, ServiceNow Discovery) and integrating their data into ServiceNow

Excellent analytical, problem-solving, and critical thinking skills

Strong communication (written and verbal) and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders

Ability to work independently and as part of a team in a fast-paced, dynamic environment

High attention to detail and commitment to quality

Preferred

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM)

ITIL v3 or v4 Foundation certification

Experience with Agile/Scrum methodologies

Familiarity with other IT Asset Management disciplines (Hardware Asset Management - HAM)

Experience with financial management aspects of software assets

Knowledge of industry standards and regulations related to software licensing and compliance

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees