Clear Street · 1 month ago
Application Support Lead - Futures Engineering
Chicago, IL
Full-time
Onsite
Senior Level
$155K/yr - $185K/yr
5+ years expClear Street is modernizing the brokerage ecosystem by building a cloud-native clearing and custody system. The Senior Application Support Lead will oversee support operations for the enterprise futures back-office system, ensuring seamless application performance and exceptional user support while managing a team of analysts.
Cloud InfrastructureFinancial ServicesFinTech
Responsibilities
Provide advanced troubleshooting for complex application issues, including Java/ReactJS code-level analysis, database queries, and Kubernetes/Docker environment diagnostics
Manage a team of application support analysts, providing mentorship, training, and performance evaluations to ensure high-quality support delivery
Oversee the triage, prioritization, and resolution of support tickets, ensuring SLAs are met and escalations are handled efficiently
Lead complex configuration tasks, such as system integrations, and custom module deployments, in collaboration with development teams
Act as the primary point of escalation for major incidents, coordinating with infrastructure, development, and client teams to minimize downtime and ensure rapid resolution
Develop and implement support processes, including automated monitoring, knowledge base enhancements, and proactive issue detection, to improve efficiency and user satisfaction
Liaise with clients, product managers, and senior leadership to provide updates on support metrics, system performance, and improvement initiatives
Utilize advanced monitoring tools to proactively identify performance bottlenecks and coordinate with DevOps to optimize Kubernetes/Docker deployments
Create and maintain comprehensive technical documentation and deliver training to support staff and end-users
Contribute to the roadmap for support operations, aligning with business goals and client needs
Qualification
Required
5–8 years of experience in application support, with at least 2 years in a leadership or senior technical role, ideally in financial services or fintech
Knowledge of Java and ReactJS, with experience debugging and analyzing application logs
Hands-on experience with Kubernetes and Docker for deployment troubleshooting
Familiarity with monitoring tools (e.g., Datadog) and services such as Pager Duty
Experience with ticketing systems (e.g., Jira)
Deep understanding of cleared derivatives, futures, or back-office operations in financial markets
Proven ability to lead and motivate a support team
Strong decision-making and problem-solving skills in high-pressure environments
Excellent communication and interpersonal skills to engage with clients, team members, and executives
Strategic mindset with a focus on continuous improvement
Willingness to be on-call for critical incidents and manage team on-call schedules
Benefits
Company equity
401k matching
Gender neutral parental leave
Full medical, dental and vision insurance
Lunch stipends
Fully stocked kitchens
Happy hours
Company
Clear Street
Clear Street is a diversified financial services firm replacing the legacy infrastructure used across capital markets.
501-1000 employees
H1B Sponsorship
Clear Street has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (13)
2023 (5)
2022 (16)
2021 (8)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$605MKey Investors
Prysm CapitalIMC Investments
2023-04-11Series B· $270M
2023-02-14Series Unknown
2022-05-24Series B· $165M
Leadership Team
Ed Tilly
Chief Executive Officer
Chris Pento
Co-Founder and Board Member
Recent News
GlobeNewswire
2025-12-24
FX News Group
2025-12-19
Company data provided by crunchbase