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KYOCERA Document Solutions UK · 1 month ago

Client Manager, Direct Sales Channel

Fairfield, NJ

Full-time

Onsite

Mid, Senior Level

$81K/yr - $119K/yr

5+ years exp

Kyocera Document Solutions America, Inc. is a certified Great Place to Work that focuses on providing best-in-class customer service. They are seeking a highly organized and proactive Client Manager to oversee large-scale, multi-state machine installation projects, ensuring effective communication and project management throughout the implementation lifecycle.

PrintingProfessional ServicesSoftware

Responsibilities

Create large scale implementation plans for multi-vendor engagements

Lead the planning, scheduling, and execution of machine implementation projects across multiple states, ensuring timely delivery

Source, and manage third-party vendors responsible for installation, transportation, and on-site services. Ensure vendor compliance with project timelines, and contractual obligations

Serve as the primary point of contact for customers throughout the project. Provide regular updates, manage expectations, and resolve issues quickly and professionally

Collaborate closely with internal teams (ICT, sales, logistics, and service) to ensure all technical and operational requirements are met

Maintain accurate records of project progress, vendor agreements, site readiness, and customer feedback. Provide regular status reports to internal stakeholders

Coordinate with the Customer Operations Manager to track, monitor, and report implementation progress

Serve as the primary point of contact for installations, internal teams, and clients during the implementation phase

Troubleshoot order issues, account discrepancies, and service setup concerns in a timely and professional manner

Qualification

Customer ServiceProject ManagementProblem-SolvingMS Office ProficiencyPMP CertificationOrganizational SkillsCommunication SkillsAttention to DetailIndependent WorkTime Management

Required

5 years' experience within the office product industry

2+ years in customer service, project management, account management, or a similar client-facing role

Demonstrated strong problem-solving skills through effective analysis and resolution of complex issues

Highly proficient in communication both verbally and written

Proficiency in MS office and strong general computer skills

Excellent organizational time management skills

Strong attention to detail and commitment to accuracy

Proven ability to work independently with minimal supervision while maintaining high-quality results

Preferred

Bachelor's degree in business administration or related field

PMP Certification

Benefits

Medical, dental and vision plans

A 401k match

Flexible spending

Disability and life insurance

Paid time off

Holidays

Company

KYOCERA Document Solutions UK

Kyocera Document Solutions UK is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan.

Founded in 1983

Reading, Reading, GBR

201-500 employees