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DoiT · 3 days ago

Customer Success Manager, PerfectScale by DoiT - CT / MT

United States

Full-time

Remote

Mid Level

3+ years exp

DoiT is a global technology company that helps cloud-driven organizations leverage the cloud for business growth and innovation. The Customer Success Manager will partner with various teams to ensure customer satisfaction throughout their journey, focusing on technical validation and implementation success.

AnalyticsBig DataCloud ComputingInformation TechnologyInternet of ThingsRobotics

Growth Opportunities

Responsibilities

Gain a comprehensive understanding of the customer experience, prioritizing customer needs and adapting the journey as necessary

Build expertise in our technology to establish customer success best practices (e.g., defining processes, preparing presentations, generating reports, etc.)

Manage a portfolio of customers by fostering relationships across diverse stakeholders, supporting teams to promote adoption, retention, and minimizing risks within their organizations

Cultivate connections at various organizational levels, including Executive Sponsors, decision-makers, and key influencers

Plan quarterly business reviews and conduct internal account assessments to identify risks and opportunities at least two quarters in advance

Collaborate with customers to create tailored Success Plans and lead effective Business Reviews to understand their business goals, key outcomes, and success metrics

Ensure customers achieve their objectives, guiding them through pivotal moments in their journey and demonstrating success through product adoption

Act as the customer’s advocate internally, working with cross-functional teams to drive successful implementation, adoption, growth, and renewals

Support internal operations as needed - updating customer records, reconciling billing for finance, and refining playbooks

Qualification

Customer Success ManagementKubernetesCloud TechnologiesAccount ManagementData-Driven Decision MakingFluent in EnglishCommunicationTeam PlayerIntegrityProject ManagementCross-Functional Collaboration

Required

3+ years of customer success, account management, consulting, or software sales experience

Self-Starter Mentality: Thrive in a fast-paced, high-growth environment with the ability to work autonomously and close deals independently

Hunter Mindset: Demonstrated ability to acquire new leads and strategically close deals, collaborating effectively with internal and external teams to meet targets

Data-Driven & Organized: Strong organizational skills with the ability to leverage modern sales tools to identify and target the right prospects at the right time

Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail

Experience discovering key goals and steering customer stakeholders with Success Plans

Ability to interact with enterprise customer teams at various levels of technical and non-technical depth, and across multiple levels from end user through C-level stakeholders

Experience working with cross-functional teams and communicating common customer behaviors to the sales, marketing, and product teams

Ability to create compelling business cases that address the customer's pain points and drive sales

Fluent in English with excellent verbal and written skills

Team Player: Excellent communication and interpersonal skills, with a collaborative approach that contributes positively to a team-focused environment

Integrity: We value honesty and transparency. If you're committed to putting the customer's best interests at the heart of your work, you'll fit right in at PerfectScale