Apply on Employer Site

KYOCERA Document Solutions UK · 1 month ago

Director, Operations Strategic Accounts

Fairfield, NJ

Full-time

Onsite

Lead/Staff, Director/Executive

$120K/yr - $165K/yr

5+ years exp

Kyocera Document Solutions America, Inc. is a company committed to providing exceptional customer service rooted in their core philosophy. As a Director of Operations Strategic Accounts, you will lead operational strategy for key client relationships, ensuring product and service delivery excellence while driving account growth and customer satisfaction.

PrintingProfessional ServicesSoftware

Responsibilities

Lead day-to-day operational activities supporting strategic account execution, ensuring all commitments to clients are met or exceeded

Manage relationships with third-party service providers to ensure performance standards are met and a high level of customer satisfaction is consistently delivered

Partner with Strategic Account Sales Manager to align operational strategies with account growth goals and client expectations

Serve as the internal operational point of contact for strategic accounts, coordinating across functions to resolve issues and ensure delivery excellence

Design and implement scalable processes that improve efficiency, client satisfaction, and internal team performance

Develop and track KPIs to monitor performance, customer health, and service delivery outcomes across strategic accounts

Support contract execution, SOW creation, pricing models, and ongoing client reporting and analysis

Identify risks and proactively implement mitigation strategies to protect service quality and client relationships

Champion continuous improvement and digital transformation initiatives that enhance client experience

Mentor and lead cross-functional teams involved in strategic account support and delivery

Qualification

Operations managementAccount managementProject managementData analysisClient lifecycle managementServiceNowData visualizationCross-functional collaborationAnalytical skillsStakeholder managementLeadershipCommunication skillsOrganizational skills

Required

Bachelor's degree in business, Operations, or related field

5+ years of progressive experience in operations, account management, or service delivery, with at least 5 years in a leadership role

Excellent analytical and critical thinking skills; ability to use data to drive decisions and continuous improvement

Proven experience supporting or leading operations for complex, high-value strategic accounts

Strong understanding of client lifecycle management, business processes, and cross-functional collaboration

Exceptional project management, analytical, and organizational skills

Excellent communication and stakeholder management skills — both internal and client-facing

Demonstrated ability to use data to drive process improvements and strategic decision-making

Preferred

Experience with ServiceNow and/or eAutomate

Experience in global account support or multinational customer environments

Hands-on experience applying AI technologies to enhance business operations and customer experiences

Proficiency in data visualization tools such as Power BI, or Tableau to communicate insights effectively

Company

KYOCERA Document Solutions UK

Kyocera Document Solutions UK is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan.

Founded in 1983

Reading, Reading, GBR

201-500 employees