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Queens Public Library · 1 month ago

Vice President of Programs and Services

Jamaica, NY

Full-time

Onsite

Director/Executive

$170K/yr - $180K/yr

10+ years exp

Queens Public Library is a national and international leader in the delivery of public library service, dedicated to transforming lives and building strong communities. The Vice President of Programs and Services will be responsible for conceptualizing, developing, and managing library programs and services system-wide, with a focus on inclusivity and community partnerships.

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Responsibilities

Reporting to the Chief Librarian/Senior Vice President, the Vice President of Programs and Services is responsible for conceptualizing, developing, implementing, managing leading and contemporizing library programs and special services system-wide in accordance with the Queens Public Library’s mission and vision

Responsible for the development and management of a broad array of programming targeting all age groups, with a particular focus on ensuring inclusive and specialized activities for individuals with special needs

Serves as a dynamic and inspirational leader able to articulate QPL’s compelling vision among internal and external audiences

Additional areas of focus include: community health, services for immigrants; career and business development; digital inclusion services; a wide spectrum of ESOL programming; and GED/HSE preparation classes

Responsible for the direct and indirect supervision of over 100 staff and an approximately $6 million dollar budget, motivates staff that delivers the programs and services necessary to fulfill QPL’s mission

In collaboration with QPL’s Office of Organizational Assessment, analyzes community and demographic data to understand customer needs

Serves as the Library’s representative with external, government and civic agencies and community-based organizations to advance meaningful partnerships that are key to meeting the needs of Library customers and Queens communities

Performs other duties as assigned

Required to work evenings and weekends as needed

Conceptualizes, develops, implements, leads and improves library programs system-wide, including internal and external stakeholder development and coordination, to meet organizational strategic goals and provide innovative and transformational support to the Library’s customers of all ages, backgrounds, and needs

Establishes performance benchmarks to define the scope, strength and success of programs and services, and identify where modifications are needed

Develops and monitors multi-million-dollar budgets from various funding sources and allocates funding in the most fiscally responsible manner to ensure maximum return on investment and to achieve quality customer service

Utilizes internal and external data to help steer the direction of library programs and services as well as track their success, short and long-term impact and reallocates funding as needed

Develops strong and consistent mechanisms for communication within all parts of the department to ensure that various divisions are knowledgeable about all PSD programming and fostering an environment welcoming programming ideation across the department

Based on programmatic needs and priorities, partners with the Queens Public Library Foundation to support the delivery and expansion of programs and services to ensure that requirements of the grant have been met, as well as support the securing of future grants

Ensures that there are strong and consistent mechanisms for communication among all parts of the department building awareness of all of the programming and create an environment that welcomes programming ideas across the divisions

Develops, builds and nurtures partnerships with government and civic agencies and community-based organizations that effectively support achieving organizational goals for the delivery of innovative, customer-focused, educational programs and services that fosters lifelong learning and community growth and support

Supervises and coordinates the management team and resources within the department and effectively coordinates all activities with other departments to ensure effective delivery of quality programs and services

Establishes reasonable performance goals

Identifies professional development needs of staff and encourages and supports innovation, accountability and collaboration

Recruits, trains, leads and inspires a team of motivated professionals whose skills and interests are fully aligned with their job functions

Ensures all staff within the department receive timely performance reviews that are accurate and in accordance with the Library’s Performance Management procedures

Qualification

Program development leadershipData-driven strategiesFinancial managementCommunication skillsStaff managementPartnership developmentBudget managementMS Office SuiteCultural knowledgeProblem-solving

Required

Bachelor's Degree in Education, Museum Studies, Library Science or related field required

Minimum of ten (10) years in a leadership position in program development required

Demonstrated clear programmatic vision and strong leadership is required

Experience using data-driven strategies to create and enhance programmatic goals and strategies is required

Strong financial and grants management, interpretation, evaluation, and application skills are required

Demonstrated advanced written and oral communication skills required

Proficient in MS Office Suite including Outlook, Excel, Word, Teams, etc

Commitment to serving the Library's diverse communities a must

Deep knowledge of the cultural landscape in Queens is highly desirable

Must have the ability to apply principles of leadership, analyze and interpret business information, formulate business strategies and plans, and solve problems at an advanced business level

Demonstrated ability to manage staff performance and resolve interpersonal and operational conflicts required

Preferred

Master's Degree preferred

Experience working in a large or multi-site complex organization preferred

Company

Queens Public Library

Queens Public Library is one of the largest and busiest public library systems in the United States, dedicated to serving the most ethnically and culturally diverse area in the country.

Founded in 2013

Beloeil, Quebec, CAN

1001-5000 employees