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Akima · 5 months ago

Customer Service Representative - EVENINGS

Portsmouth, NH

Full-time

Onsite

New Grad, Entry Level

Akima is a joint venture that focuses on providing technical, operational, and administrative support services to federal agencies. As a Customer Service Representative, you will assist customers by addressing their inquiries, resolving issues, and maintaining databases to ensure efficient service delivery.

ConstructionConsultingCyber SecurityInformation TechnologyLogisticsManagement ConsultingSupply Chain ManagementTechnical Support

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Determine customer requirements by asking probing questions

Answer inquiries by clarifying what the customer needs and then research, locate, and provide the information to them

Resolve problems by clarifying issues; research and explore answers and alternative solutions; implement those solutions; and escalate unresolved problems

Fulfill requests by clarifying desired information; complete transactions; and forward requests as necessary

Maintain our database(s) by entering or updating information

Keep equipment operational by following established procedures, and by reporting malfunctions

Qualification

VerbalWritten EnglishAdministrative skillsBasic computer skillsOrganizational skillsProfessional work ethicAnalytical skillsTyping accuracyInterpersonal skillsCommunication skillsTeam collaborationAttention to detail

Required

Verbal and written fluency in the English language

Strong administrative and organizational skills

Basic computer skills

Excellent interpersonal and communication skills

You must demonstrate a professional work ethic

Ability to work both self-sufficiently and collaborate as part of a team

Analytical skills and attention to detail to successfully analyze and evaluate trends and disseminate information to a wide audience

Must successfully complete a criminal and credit background check and obtain a government clearance

Must successfully complete a computer-based, Customer Service Representative-oriented assessment with a minimum typing accuracy score of 85% and a minimum overall score of 66%

You must successfully complete a credit and criminal background check and be able to obtain a Secret-level federal security clearance