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Orkin · 3 months ago

Remote OCCC Bilingual Spanish Customer Service Agent

United States

Full-time

Remote

Entry Level

$17.73/hr - $17.73/hr

1+ years exp

Orkin is a global residential and business service provider with over 2 million customers. They are seeking Bilingual Spanish Customer Service Agents to support their remote Customer Contact Center, where the role involves assisting and retaining customers by identifying their needs and providing customized solutions.

CommercialConsumerResidentialService Industry

Responsibilities

Identify customers’ needs, clarify information, research every issue and provide solutions

Support our field's peak season that starts building around February

During peak season you can expect heavy call volume

Manage the customer relationship to ensure best in class service

Identify opportunities for cross-selling and up-selling

Assist customers by offering remedies to retain business

Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role)

Use different gamification tools to measure performance

Qualification

Customer service experienceSales experienceBilingual SpanishComputer skillsPrioritizeHigh-volume roleMicrosoft OfficeInterpersonal skillsCommunication skillsTime management