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Centennial Bank · 3 months ago

Senior Customer Service Representative (Float)

Hollywood, FL

Full-time

Onsite

Mid, Senior Level

2+ years exp

Centennial Bank is seeking a Senior Customer Service Representative (Float) who will be responsible for retaining existing relationships and opening new deposit accounts in accordance with branch goals. This role involves promoting and cross-selling bank products and services while floating to different branch locations as needed.

BankingFinanceFinancial Services

Responsibilities

Responsible for opening all consumer and business accounts and services

Complies with all applicable regulations, policies and procedures

Assess customer needs and cross sell appropriate products and services

May function as Teller, Teller Supervisor or Assistant Branch Manager as needed

Supports and contributes to the attainment of branch goals

Refers new business to company subsidiaries, such as insurance, mortgage and brokerage

Resolves customer concerns and ensures effective and long term problem resolution

Develops and builds customer loyalty

Follows up on referrals made by other team members

Assists with loan origination and processing as needed

Answers customer inquiries relating to products, rates and services

Provides ancillary services such as notary services

Responsible for tracking and monitoring of all required documentation

Maintains positive, friendly and professional attitude and appearance

Adheres to work schedules

Provides assistance to other retail staff on complex new account issues

Completes required BSA/AML training and other compliance training as assigned. This duty is performed as needed

The ability to work in a constant state of alertness and in a safe manner

Perform any other related duties as required or assigned

Qualification

Sales abilityGeneral banking knowledgeSpreadsheet softwareBasic accountingMathematical skillsCommunication skillsCritical thinking

Required

Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc

Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 2 years related experience and/or training, or equivalent combination of education and experience

Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to apply concepts such as fractions, ratios, and proportions to practical situations

Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions

Ability to deal with problems involving several known variables in situations of a routine nature

Intermediate: Spreadsheet

Basic: 10-Key, Payroll Systems, Word Processing/Typing

Employee must be available to float between work locations as needed

Sales ability in banking or related field

General banking product knowledge

The ability to work in a constant state of alertness and in a safe manner