IntraNerve Neuroscience ยท 2 months ago
Operations Scheduling Coordinator
Colorado Springs, CO
Full-time
Onsite
New Grad, Entry Level
$18/hr - $24/hrIntraNerve Neuroscience (INN) is a leader in healthcare operations, dedicated to delivering high-quality neuroscience services. The Operations Scheduling Coordinator will play a crucial role in clinical case scheduling and provide administrative support to ensure efficient daily operations.
BiotechnologyHealth CareHospital
Responsibilities
Schedule oversight, including creating and updating cases for multiple regions nationwide while verifying sufficient regional coverage
Scheduling inbox management, ensuring all emails are resolved timely and the inbox is clear by end of shift. Reaching out to doublecheck partner as needed to ensure timely responses
Promptly answer incoming calls and resolve or route appropriately
Friendly and effective verbal/written communication with hospitals, surgeons, technicians, and fellow team members
"Doublecheck" audit, checking new and revised cases are accurately captured on the schedule and communicated per nuances spreadsheet
During designated call weeks, resolution of calls and urgent emails received outside of normal business hours. This may include emergent case scheduling, physician oversight requests, traveler assistance, etc
Provide high levels of administrative support to Executive Management and other areas of the business as requested. This may include general correspondence, creating reports, preparing for office team building events, shipping for other departments, etc
Promote and maintain positive relationships with office staff, clinical staff, and various business partners
Assist with faxing and follow-up (every 3 days) of pending cases needing operative reports, insurance troubleshooting, missing documentation, etc
As needed, assist with auditing newly completed cases to ensure required documentation attached and demographic/insurance fields accurately captured. Obtain insurance verification or document exceptions
As needed, assist with travel arrangements for staff. This may include booking flights, car rentals, hotels, etc
As needed, assist with coordination between regional managers and staff to arrange travel support required for case coverage
As needed, fill supply orders using in-office stock, including packaging and drop-off at the shipping vendor
As needed, assist with maintenance of in-office stock. This may include unpacking supplies, rotating expirables, determining supply replenishment, etc
Qualification
Required
Experience in clinical case scheduling
Experience in administrative support
Experience in customer service
Punctuality and reliable job attendance
Real-time response for emails and calls during operating hours and assigned after-hours shifts
Positive, proactive, and self-motivated
Service-minded to deliver a positive experience with clients and staff
Keen attention-to-detail, entering data accurately and efficiently
Excellent verbal and written communication skills
Strong organization and prioritization skills to manage multiple critical tasks
Efficient time management, approaching each task with urgency
Ability to research and analyze data
Ability to work independently with minimal supervision
Proficiencies in typing, general computer skills, and Microsoft Office Suite (Outlook and Excel)
High school diploma or equivalent required
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Continuing education allowance
Company
IntraNerve Neuroscience
IntraNerve Neuroscience (INN) is a leading national provider of Neurodiagnostic and Telemedicine services.
Founded in 2007
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
K
Kenneth B. Kurica
Chief Executive Officer
Company data provided by crunchbase