NexGen Networks · 5 months ago
Sales Delivery Provisioner
New Jersey, United States
Full-time
Onsite
Entry, Mid LevelNexGen Networks is a telecommunications company focused on building and maintaining a global network. The Sales Delivery Provisioner will manage the implementation of ethernet services, ensuring customer satisfaction and coordinating with internal teams to deliver reliable services.
InternetISPTelecommunications
Responsibilities
Serve as the primary point of contact for customers for the implementation phase of all ethernet services (dia and ethernet transport). Provide direct customer communication on welcome materials, order information, ip addresses, timeline coordination, and ultimate test and turn-up assistance
Place orders with lecs/clecs for local access services to connect customers to nexgen networks – primarily ethernet local access (10mb, 100mb, fractional gig, full gig), as well as tdm (t1, t3, ocn). Track order milestones and resolve issues as necessary to manage order to completion
Coordinate customer and vendor interaction, such as site survey scheduling, customer room-ready preparedness, foc date/dispatch. Coordinate internal nexgen departments such as engineering to configure ports and capacity planning to resolve capacity issues
Complete customer orders upon successful test and acceptance and begin billing. Initiate handoff to post-sale support organization for monitoring and maintenance
Qualification
Required
Proficient in network & system technologies ex: cisco, juniper, ciena, and snmp server
Must be flexible and adaptable to meet the needs of a fast growing company working and supporting financial markets customer
Self-motivated and able to operate autonomously, but also to utilize direction, supervision, criticism, and training effectively
Excellent written and oral customer interaction skills
Project management experience with strong leadership and relationship building skills
Lateral thinker with the ability to provide solutions to complex problems
Ensure customers enter the nexgen relationship with a positive implementation phase
Strong understanding of delivering client satisfaction while maximizing business value
Numerate and able to manage spreadsheets, data and confident in managing tasks from start to finish
Knowledge of telecom asr process and forms for ordering lec ethernet (verizon tls, at&t opteman, etc)
Familiar with industry clecs and mso service providers for ordering local access via various methods offered by each provider
A working knowledge and understanding of principles of internet networking at layer 2 and layer 3, such as ip addressing, bgp routing, vlan/evc construction. Actual engineering and equipment programming is not required, but ability to facilitate lec/clec service options as well as support customer questions and turn-up is necessary
Company
NexGen Networks
NexGen Networks is a telecommunications company that provides cloud direct connect, Ethernet DIA, and fiber installation services.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-05-17
Company data provided by crunchbase