Orkin · 3 months ago
Remote OCCC Bilingual Spanish Customer Service Agent
United States
Full-time
Remote
Entry Level
$17.73/hr - $17.73/hr
1+ years expOrkin is a leading pest control company with over 125 years of experience, seeking Spanish Bilingual Customer Service Agents for their remote Customer Contact Center. The role involves assisting customers, providing tailored solutions, and supporting sales efforts while ensuring excellent customer service.
CommercialConsumerResidentialService Industry
Responsibilities
Identify customers’ needs, clarify information, research every issue and provide solutions
Support our field's peak season that starts building around February
During peak season you can expect heavy call volume
Manage the customer relationship to ensure best in class service
Identify opportunities for cross-selling and up-selling
Assist customers by offering remedies to retain business
Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role)
Use different gamification tools to measure performance
Qualification
Required
High School/GED
1 - 2 years commissioned sales and customer service experience; direct sales/phone sales in or out of a call center environment preferred
Bilingual (Fluent communicating in the English and Spanish language including written and oral)
Applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences
Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
A workspace with adequate furnishings (e.g., a desk and chair) and lighting
Minimum of 50 mbps download/20 mpbs upload high speed internet connection, with the ability to hard wire directly to a modem. Speed test must be completed via www.speedtest.net
Excellent interpersonal and communication skills
Strong computer skills in various software and web-based applications
Proficient in Microsoft Office
Comfortable working in a high-volume role
Ability to prioritize tasks and manage time efficiently
Benefits
Medical, dental, vision, PTO, 401(k) plan with company match, employee stock purchase plan
Company
Orkin
Orkin provides residential and commercial pest control services. It is a sub-organization of Rollins.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Kent Walters
Chief Executive Officer / Chief Officer of Operations
Nathan Christie
Chief Operating Officer
Recent News
2025-10-28
2025-08-18
Company data provided by crunchbase