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KPMG US · 3 hours ago

Manager, IT Software Lifecycle & Vulnerability Remediation

Jacksonville, FL

Full-time

Hybrid

Mid, Senior Level

5+ years exp

KPMG is a well-regarded firm providing audit, tax, and advisory services, and they are seeking a Manager for their IT Software Lifecycle & Vulnerability Remediation team. This role involves managing Agile squads, addressing software vulnerabilities, and collaborating with various teams to enhance desktop environment security and efficiency.

Financial Services

No H1B

Responsibilities

Manage Agile squads in the end user computing estate, coaching contributors on proper methodologies to enhance burndown and velocity

Investigate, analyze, troubleshoot, resolve, and report on operating system and application vulnerabilities to address end-of-support or end-of-life software to ensure the stability and security of the desktop environment through automated, packaged solutions

Collaborate with application owners, including planning and execution of upgrades, patches, replacements, decommissioning, including over-the-shoulder support for desktop systems when required to maintain system integrity and security

Create and maintain documentation, including operational procedures, knowledge articles, user reference guides, and project plans; perform system health checks and create test plans and cases for new applications and tool offerings, recommending and implementing enhancements where needed

Manage and enhance deployment schedules as needed; act as point of escalation for Level 3 support and major incidents, working with partners and vendors when needed to resolve complex technical issues

Work with all business, engineering, operations, and support teams to provide direction and support, streamline processes, gain efficiencies, and enhance the overall user experience

Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualification

Agile managementVulnerability managementJiraWindows 11Active DirectoryIntune ManagementSQLPowerShellCustomer serviceAnalytical skillsCommunication skillsProblem solving

Required

Minimum five years of recent experience in leading Agile squads and managing second level or higher IT engineering or operations in a medium-to-large enterprise environment

Bachelor's degree from an accredited college or university if preferred; Agile certifications are a plus

Strong knowledge of Jira, Windows 11, Mac OS, Linux, Hybrid Join, Co-management, Intune Management, Entra, Active Directory, Group Policy, Virtualization (Citirx,VMWare), Bitlocker, Office Suite (M365), Browsers (Chrome, Edge, FireFox), SharePoint, PowerBI, SQL, Visio, PowerShell, Service Now, MEM/MECM/SCCM

Solid understanding of software and vulnerability management concepts in a large enterprise

Exceptional customer service skills with the ability to work with onshore & offshore business units and interact with individuals at all levels of responsibility and authority

Strong verbal and written communication, problem solving, analytical, and independent judgment skills to support an environment driven by customer service and teamwork; ability to positively influence, mentor and be a credible source of knowledge to less experienced team members

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)