Litera · 3 months ago
Implementation Consultant
United States
Full-time
Hybrid
Mid Level
$55K/yr - $85K/yrLitera is a leader in legal technology innovation, striving to enhance the legal profession through AI-driven solutions. As an Implementation Consultant with a focus on CRM, you will support customers in implementing front office modules, providing consultancy, and ensuring effective software configurations and training.
Customer ServiceDocument ManagementInnovation ManagementLegalLegal Tech
Responsibilities
Software Implementation, Configuration, Test, support Go Live
Implement, configure, train and test Peppermint software within Implementation guidelines as part of a new project
Provide post Go Live support to customers
Deliver and participate in pre-defined workshops with clients, helping them to make decisions and decide how the system should be configured
Write and develop new courses/training material
Create documentation to capture customer specific configurations
Deliver services in accordance with agreed customer SOW to include any revision of such plans, and the necessary communication of that revision
Document issues and actions arising and ensure these are passed to the appropriate person for progression
Provide management and senior consultants with regular, timely updates
Continually develop and strengthen client, internal and external relations to help create long partnerships through proactive and personable interactions
Help prepare or participate in presentations and demonstrations with our sales team
Support our sales team and professional services colleagues in prospect and customer business analysis - 'explore and define' workshops prior to deployment
Contribute to Product Management where required including product specification and testing (relevant to expertise)
Support our Quality Management System development and process improvements
Qualification
Required
Experience and knowledge of ‘Matter Management' software, document production and template/precedent management, document management, case and matter management, general business process automation tools, and Microsoft Office applications
Ability to gather and interpret client business needs and communicate requirements
Ability to write technical documentation and follow standard methodology
Proven technical ability to implement functionality into software e.g. building workflows, dashboards, reports, templates
Strong analytical capabilities, including the ability to identify, troubleshoot and resolve configuration and functional business issues
Strong people skills in building trust and relationships and creating a collaborative style with clients
Previous experience delivering software training (in house or client side)
Understands and has demonstrated previous success in a consultancy role
Client facing experience or experience working with Legal Stakeholders
Commercial business expertise
Experience in using and configuring in the Power Platform including Peppermint
Previous experience of implementing ‘front end' software solutions into law firms or other regulatory environments
Understanding of Peppermint software functionality. Note that this will be developed on the job, or from previous experience of Peppermint software solutions
Experience of marketing, relationship management and business development technology to drive growth (Client engagement specialism)
Benefits
Health insurance
Retirement savings plans
Generous paid time off
Supportive work-life balance
Comprehensive benefits package
Incentive and recognition programs
401k contribution
Company
Litera
Litera is a legaltech firm that provides of document lifecycle and transaction management solutions.
Founded in 2001
501-1000 employees
H1B Sponsorship
Litera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2023 (3)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$102MKey Investors
HgK1 Investment Management
2021-11-05Private Equity
2021-01-07Series Unknown· $2M
2019-05-08Private Equity
Leadership Team
Avaneesh Marwaha
CEO
Bryan Smith
Director of Product Management
Recent News
2025-12-03
Company data provided by crunchbase