Tesla · 3 months ago
Bilingual Technical Support Specialist
Henderson, NV
Full-time
Onsite
Entry Level
1+ years expTesla is a leading company in energy solutions, and they are seeking a Bilingual Energy Support Specialist to handle customer issues for Residential Energy products. The role involves providing exceptional customer service in both English and Spanish while acting as a trusted point of contact for customers.
AutomotiveElectric VehicleEnergyManufacturingRenewable EnergyTransportation
Responsibilities
Maintain Tesla’s high standards for integrity, customer service and professionalism in all interactions and communications
Act as a subject matter expert and cultivate trust with the customer as their singular point of contact
Increase levels of customer satisfaction by providing feedback for improvement to peers and management
Partner with various Tesla departments to resolve customer concerns
Stay up to date on the most current information and tools
Adapt, remain flexible, and execute on feedback provided
Qualification
Required
1 year of technical call center experience with a proven record of excellent customer service
Strong active-listening and verbal-communication skills, with an ability to empathize with the customer
Proven ability to effectively work in Windows and Microsoft office products, while comfortable learning new software platforms
Ability to work independently, and be both creative and resourceful when presented with challenging situations
The ability to speak both English and Spanish in a professional setting
Benefits
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Company
Tesla
Tesla is an electric vehicle and clean energy company that provides electric cars, solar, and renewable energy solutions.
10001+ employees
H1B Sponsorship
Tesla has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2796)
2024 (2113)
2023 (1304)
2022 (1227)
2021 (1102)
2020 (723)
Funding
Current Stage
Public CompanyTotal Funding
$20.12BKey Investors
Societe GeneraleEuropean UnionPennDOT
2024-10-05Post Ipo Debt· $783M
2023-09-13Grant· $159.6M
2023-08-15Grant· $0.23M
Leadership Team
Vaibhav Taneja
Chief Financial Officer
Tom Zhu
SVP of Automotive
Recent News
PCMag.com - Technology Product Reviews, News, Prices & Tips
2026-02-09
Company data provided by crunchbase