The Cincinnati Insurance Companies · 1 month ago
Customer Care Center - Account Manager I - III - Commercial Lines
Fairfield, OH
Full-time
Onsite
Entry, Mid Level
$50K/yr - $80K/yrThe Cincinnati Insurance Companies is looking for extraordinary people to join their talented team in the Customer Care Center. The Account Manager will handle policies on behalf of independent agents, providing superior customer service and managing underwriting and pricing of policies.
Insurance
Responsibilities
Act as the primary point of contact for policyholders and agencies partnered with the Customer Care Center
Creatively resolve challenges or obstacles to provide superior customer service by taking ownership and initiative
Effectively and efficiently manage tasks using proficient time management, organizational skills and collaboration
Identify and explain coverage gaps and exposures to insureds using language understandable to non-insurance professionals
Underwrite and price policies, including direct correspondence with policyholders
Use technology to analyze reports to determine profitability and pricing needs for renewal and new business opportunities
Maintain overall quality and efficiency of work performed on the team
Maintain an assigned territory size and volume
Meet high demand of requests within stated service standards while maintaining accuracy
Assist with training new associates as needed
Qualification
Required
experience with underwriting and/or risk selection within a carrier or agency required
valid Insurance Agent P&C License
ability to analyze situations and make decisions
clearly explain complex insurance issues to customers with little to no insurance knowledge
learn coverage forms, company products, company appetite and procedures
work autonomously with attention to detail
use various software and operating systems
collaborate with others to get results, including being flexible and open to change
high school diploma required
Preferred
associate or bachelor's degree preferred
active Property & Casualty Insurance License
maintain license through continuing education according to state requirement
Benefits
Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Company
The Cincinnati Insurance Companies
The Cincinnati Insurance Companies markets business, home and auto insurance products through independent insurance agencies.
Founded in 1950
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michael J. Sewell
CFO, Executive Vice President & Treasurer
Steven A. Soloria, CFA, CPCU
Sr. Vice President, Chief Investment Officer
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