Driving Academy · 1 month ago
Customer Service Representative (Bilingual English/Spanish)
Wilmington, DE
Full-time
Onsite
Entry, Mid Level
2+ years expDriving Academy is a growing organization that provides affordable, state-approved classroom and behind-the-wheel lessons for individuals aspiring to earn a Commercial Drivers License (CDL). The Customer Service Representative is responsible for managing customer interactions, guiding leads through the sales process, and maintaining high levels of integrity and professionalism.
Transportation/Trucking/Railroad
Responsibilities
Communicates with customers and leads to identify and understand their needs; identifies and suggests programs and packages to meet those needs and obtain authorizations from leads with the highest level of integrity
Maintains outbound/inbound phone call volume with warm leads to set sales appointments
Conducts sales presentation within Driving Academy’s office environment in accordance with standard operating procedures
Processes payments made by cash, check, and/or credit card
Fields customer questions and complaints, and ensures appropriate information or action is taken; when the issue is beyond the representative’s knowledge or authority, forward it to the appropriate staff
Instructs new students procedures in the classroom and school
Ensures customer documentation and service requests are compliant with organizational and state/federal policy
Processes invoices, and related documents
Maintains communication with existing and previous customers via telephone call, text messaging, email, and oral presentation
Utilizes the company’s CRM and maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems
Master company knowledge of services model
Performs other related duties as assigned
Qualification
Required
Fluency in English and Spanish required
High school diploma or equivalent required
Minimum 2 years of sales experience, including inside sales & telecom sales
Excellent sales and negotiation skills
Detailed knowledge of inside sales strategies
Excellent communication and interpersonal skills
Strong analytical and problem solving skills
Excellent organizational skills, attention to detail, and follow-up approach
Ability to effectively communicate with team members, management, and customers in verbal, telephone, and written format
Ability to maintain a professional demeanor and appearance
Competitive mindset to WIN, while maintaining a team-oriented attitude
Ability to maintain positive attitude and function well while working in a high-paced and at times stressful environment
Proficient with Microsoft Office Suite, Google Suite, or related software
Proficient with CRM software
Preferred
Bachelor's degree in Marketing, Sales, Business or related equivalent of experience preferred
Benefits
Health Insurance Subsidy
Paid Holidays
PTO Program
401K
Tuition Reimbursement
Professional Sales Training & Development Opportunities
Sick Leave
Company
Driving Academy
Driving Academy is the best school for truck driving in the United States.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase