Prologis · 2 days ago
Accounts Payable Supervisor
Denver, CO
Full-time
Onsite
Mid, Senior Level
$98K/yr - $119K/yr
3+ years expPrologis is a leading company in logistics and infrastructure, managing a vast portfolio that powers global commerce. They are seeking an Accounts Payable Supervisor to oversee day-to-day operations of the AP Service Desk and lead a team focused on delivering support to suppliers and internal stakeholders while driving policies and procedures for the AP Support Team.
IndustrialLogisticsReal Estate
Hiring Manager
Heidi Bogner
Responsibilities
Oversee AP helpdesk associates (ticketing/queue management) who resolve vendor and internal team inquiries
Define and maintain SLAs and set prioritization standards
Serve as the primary escalation point for complex supplier/payment inquiries (e.g., holds, tax/withholding, bank validation, urgent wires)
Analyze and report on daily, weekly, monthly, and quarterly KPIs; run root-cause elimination for recurring issues; drive actions that lower ticket volumes
Build and continuously improve training materials, troubleshooting guides, and standardized resolutions, ensuring tone, accuracy, and policy alignment
Proactively review aging tickets, identifying bottlenecks and ensuring timely resolution of outstanding issues
Hire, train, schedule, and coach helpdesk specialists; set goals, conduct regular 1:1s, team meetings, and performance reviews
Foster a customer forward, data-driven culture with clear metrics and continuous feedback
Develop standardized support schedules to ensure consistent coverage across multiple time zones
Own AP helpdesk KPI dashboards; Identifies improvements to reduce help desk submissions and resolution time
Collaborate with cross-functional teams on upstream process improvements and automation initiatives, including PO creation, supplier portal improvements, AI agents, and RPA
Support UAT and change management for AP system enhancements and policy changes
Participate in audit and compliance reviews; provide timely evidence and remediation follow-up
Qualification
Required
Bachelor's degree in Accounting or related field from a four-year college or university
3–5+ years in Accounts Payable or Shared Services
People management experience
Deep knowledge of end-to-end Accounts Payable functions
Hands-on experience with a major ERP (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics) and AP automation tools (e.g., Coupa, Ariba, Tipalti, Basware)
Familiarity with SOX/internal controls, 3-way match, and audit requirements
Service mindset with excellent communication; comfortable handling vendors and senior stakeholders
Analytical skills with comfort in Excel/Sheets and dashboarding; able to translate data into action
Benefits
Healthcare, dental, and vision insurance for employees and eligible dependents
401(k) retirement plan has a company match of 50% up to 12% of eligible compensation
Generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time
Company
Prologis
Prologis is an owner, operator, and developer of industrial real estate, logistics, and supply chain.
1001-5000 employees
H1B Sponsorship
Prologis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (15)
2023 (8)
2022 (10)
2021 (6)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$3.24BKey Investors
European Investment Bank
2025-05-22Post Ipo Debt· $3B
2024-12-11Post Ipo Debt· $236.38M
1994-04-08IPO
Leadership Team
Dan Letter
Chief Executive Officer
Hamid Moghadam
Chairman & CEO
Recent News
The Real Deal
2026-01-08
2025-12-20
2025-12-17
Company data provided by crunchbase