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Walmart Canada · 1 month ago

Specialist Technician, Technology Support

Denver, CO

Full-time

Onsite

Entry Level

$23/hr - $44/hr

1+ years exp

VIZIO’s Information Technology team is seeking a Specialist Technician to join their growing team. The successful candidate will provide hands-on support to employees in their local office and company-wide via remote assistance, focusing on productivity, security, and collaboration.

DeliveryRetailShopping

Responsibilities

Support on-boarding of employees in weekly New Hire Orientation meetings

Collaborate with other technicians to provide rotational weekend support

Provision PC, Mac, and Linux based hardware for new employees

Provide L1/L2 support to users locally and company-wide via Email, Chat, or Phone while following established SLAs, policies, and SOPs

Assist Infrastructure and Client Services teams with testing and deployment of new hardware, software, and operating systems

Provide support for Video Conferencing Systems

Collaborate with senior team members and team leadership on hardware requirements to facilitate maximum productivity

Oversee inventory and stocking levels for IT assets at your local office

Coordinate with local office manager for building access and maintaining IT managed office equipment

Occasional voluntary travel to other offices throughout the U.S. as needed

Other tasks as assigned by team leadership

Qualification

Windows supportMacOS supportTicketing systemsOffice 365 Admin CenterCommand PromptPowerShellTerminalActive DirectoryTeam playerTechnical communicationSelf-starter

Required

You have a minimum education level of a High School Diploma

You have an advanced understanding of currently supported Windows and macOS versions, with 1+ years of experience supporting the OS

You have 1+ years of related work experience

You are a self-starter that thrives in a fast-paced, and rapidly evolving environment

You are a hard-working team player, with a 'no task is too small' attitude

You can explain technical issues to non-technical users

You can work with software developers when they need assistance. Providing them with correct solutions and root causes analysis

At least 1 year of working with ticketing systems like Jira and ServiceNow

At least 1 year of working with Office 365 Admin Center

At least beginner level understanding of Command Prompt, PowerShell and Terminal

Solid foundation of Windows and macOS imaging

Knowledge of Self-Service software installation tools such as Company Portal and Manage Engine

Understanding of Active Directory tools

Preferred

Information Technology, Microsoft Office, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly

The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.