Cape Fox Federal Contracting Group · 1 month ago
Dock Representative / Customer Service Representative SEASONAL
Ketchikan - Ketchikan, AK 99901 US (Primary)
Full-time, Part-time
Hybrid
New Grad, Entry Level
$15/hr - $15/hrCape Fox Tours is seeking a friendly and customer service-oriented Dock Representative to greet and provide introductory tour information to guests arriving on cruise ships. This seasonal position offers an opportunity to gain experience in tourism related to cruise line operations in Ketchikan, Alaska.
ConstructionConsultingCyber SecurityHealth CareInformation TechnologyManagement ConsultingProfessional ServicesProject ManagementTraining
No H1B
Responsibilities
Provide personable and friendly interaction with tour guests
Exhibit professional communication skills with cruise ship staff, partners, and guests
Possess knowledge of Company Policies and Procedures
Cheerfully share knowledge of local environment and cultural history, practices, and today’s lifestyle
Act as company liaison to shore excursion staff, assisting with sales and logistics. This responsibility includes working with bus companies and ship staff to ensure that the passengers' special needs are met
Hold dock signs, direct and assist passenger movement between cruise ships and tour busses
Collect all tickets/vouchers as the passengers board motor coaches; process payments
Conduct settlement transactions with cruise line representatives and turn in settlements every day at the end of the shift
Assist with the distribution of promotional tour materials (brochures/rack cards)
Maintain periodic reports of passenger counts and daily sales
Work with drivers to assist passengers in the boarding process and brief passengers about their excursion details
Complete all related paperwork after each departure in an accurate, timely and consistent manner
Perform end of day procedures including restocking brochures, cleaning the area, turning off lights, and preparing tickets/stickers for the next day
Qualification
Required
High school diploma or equivalent is required
Physical stamina to perform work duties for several hours and in outdoor weather conditions
Ability to work under pressure, handle stress and deliver professional results
Flexibility to work long hours and weekends pending tour schedule
Must be able work with difficult customers/guests in a professional manner
Must understand U.S. currency
Must adhere to company policy on uniform and personal hygiene
Must have good communication skills and able to communicate information on cultural subject matter
Must have adequate knowledge of local environment and cultural history, practices, and lifestyle of today
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Preferred
Experience in tourism or customer service
Company
Cape Fox Federal Contracting Group
Do you know Tlingit means human being or Sanya Kwáan means Cape Fox? In 1971, the Alaska Native Claims Settlement Act (ANCSA) was passed.
Founded in 2003
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase