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OpenPhone · 1 month ago

Community & Events Lead

United States

Full-time

Remote

Senior Level, Lead/Staff

$165K/yr - $184K/yr

10+ years exp

OpenPhone Technologies is a company focused on transforming business communication through modern phone solutions. As the Community & Events Lead, you will build and nurture online and offline communities, create engaging events, and ensure customer experiences that foster advocacy and connection to the brand.

B2BCollaborationMessagingProductivity ToolsSoftware

Responsibilities

Build and nurture our online community spaces so they don’t just sit there and exist, but thrive

Identify and prioritize key sponsorships to expand Quo’s presence and credibility, and book them. Develop a systematic way to assess and experiment with them, ensuring that our events portfolio continues to grow and deliver value

Design community programs that turn our best customers into active advocates

Lead the charge on field marketing and be responsible for both the success of the events themselves and the overall impact to our programs. Whether it's planning breakfast meetups or running small business workshops, you'll make sure we don’t just sponsor events, but stand out at them

Work closely with Content, Partnerships, Growth, and Product to ensure our community and events always tie into the bigger story we’re telling

Connect your work directly to acquisition goals, ensuring we’re capturing and converting leads and not simply sponsoring events just for the sake of attending them

Measure what matters: engagement, advocacy, pipeline impact, lead generation… and use what you learn to continually shape a better approach

Ensure that the voice of our community is heard inside the company, guiding internal advocates to share customer stories and use customer feedback to guide what we build next

Qualification

Community buildingEvent managementField marketingSaaS experienceStorytellingPlanning skillsHospitalityScrappinessSmall business experienceReddit experienceSlack experience

Required

10+ years in community and field marketing, ideally at SaaS startups where you had to balance strategy with getting your hands dirty on every part of the process

A track record of building communities and running events that always stand out from the usual corporate approach and drove real outcomes

Strong planning skills: you can juggle timelines, budgets, logistics and many different details without losing sight of the bigger picture

A knack for storytelling and hospitality; you like creating experiences people talk about after they're over, and know how to keep them connected long after the event has ended

Comfort with operating both strategy and scrappiness (sometimes in the same day)

Previous work with small businesses or start-up/entrepreneurial communities before