Apply on Employer Site

CS Recruiting · 2 weeks ago

Director of Expedited Logistics Operations

Santa Fe Springs, CA

Full-time

Onsite

Director/Executive

$90K/yr - $120K/yr

7+ years exp

CS Recruiting's client is a transportation and supply chain company committed to providing world-class service. The Director of Expedited Logistics Operations will oversee daily operations, ensuring alignment with customer expectations and performance metrics while driving operational strategies for efficiency and scalability.

EmploymentHuman ResourcesRecruitingStaffing Agency

Growth Opportunities

Hiring Manager

Peggy Skoglund

Responsibilities

Directs daily operations across all company service lines, ensuring execution aligns with customer expectations and delivery timelines

Oversees routing, dispatch, tracking, and vendor coordination for time-sensitive and high-touch shipments

Ensures on-time performance for rollouts, trade shows, white glove deliveries, and mission-critical cargo

Monitors operational efficiency and cost control to maximize revenue and protect profit margins

Develops and drives operational strategies that promote scalability, efficiency, and cost-effectiveness

Establishes key performance indicators and reporting structures to monitor performance and drive accountability

Leads technology integrations and process automation initiatives to enhance visibility and productivity

Supports customer growth by strengthening existing relationships and expanding the base of trusted, repeat clients

Builds and maintains a high-performing team across multiple shifts and service verticals

Oversees the training and development of internal personnel and independent logistics agents

Designs standard operating procedures and success metrics for team consistency and performance growth

Serves as the final escalation point for complex service issues and critical customer concerns

Ensures rapid resolution of delays, damages, or service failures with minimal impact to the customer

Implements a culture of service excellence, with proactive communication and attention to detail

Establishes and maintains a scalable department structure aligned with operational goals

Ensures full compliance with TSA, DOT, IATA (as applicable), and company-specific safety and regulatory standards

Oversees documentation, billing accuracy, and audit preparedness across service lines

Manages relationships with exclusive-use vehicle providers, white glove partners, and air freight carriers

Oversees rate negotiations, vendor onboarding, and ongoing performance tracking

Maintains up-to-date Carrier Report Cards and ensures service level agreements are met

Negotiate better rates with partners

Qualification

Logistics OperationsExpedited TransportationRegulatory ComplianceLogistics SystemsLeadershipMicrosoft Office SuiteCommunication SkillsConflict ResolutionDecision-Making Skills