Silvus Technologies ยท 15 hours ago
Technical Support Specialist
Los Angeles
Full-time
Hybrid
Entry Level
$27/hr - $30/hr
2+ years expSilvus Technologies is dedicated to connecting those who keep us safe through advanced Mobile Ad-hoc Network radios. The Technical Support Specialist will provide administrative support to the Product Solutions team, collaborating with various departments to maintain product entries, generate reports, and assist with communications and documentation.
Information TechnologyRoboticsTelecommunicationsWired TelecommunicationsWireless
No H1B
U.S. Citizen Only
Responsibilities
Responsible for supporting the team in maintaining product entries in the Zoho CRM system, including, but not limited to, updating records, creating new entries, obsoleting products, etc
Create/Generate Zoho reports concerning product sales/shipments, development status, and similar reports as directed
Maintain/Update the expansive Confluence presence for products, including consolidating information, reorganizing for clarity and usefulness, removing outdated content, and adding new content with input from team members
Rebrand/Format data sheets, cable diagrams, and similar documents from manufacturing formats to customer-releasable formats
Support maintaining/updating our product catalog in partnership with the marketing team
Coordinate end-of-line product tracking internally and related product communications with sales and other departments
Support team email communications with other departments, vendors, and customers concerning inquiries, escalating them as necessary, and ensuring their timely follow-up and resolution
Assist with ad-hoc tasks assigned by team members/leads/managers to support the team as necessary
Qualification
Required
A minimum of an Associate's degree is required
At least 2 years of relevant experience supporting a sales/products team in a technology-related or manufacturing field
Prior experience in a fast-paced office environment, with experience in meeting multiple deadlines
Highly proficient in Microsoft Office and Google Suite (Gmail/Outlook, Excel, Word, PowerPoint)
Excellent and effective oral and written communication
Possess keen attention to detail, with the ability to be accurate, flexible, and reliable
Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts
All employment is contingent upon the successful clearance of a background check
Preferred
Bachelor's degree in a technical or science-related field
Demonstrated critical thinking, initiative, and problem-solving capabilities
Accurately follow instructions with the ability to improvise in even the most ambiguous situations
Company
Silvus Technologies
Silvus Technologies develops advanced wireless MIMO mesh networks for military, public safety, and broadcast communications.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-05-27Acquired
Leadership Team
Babak Daneshrad
CEO
Recent News
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