KYOCERA Document Solutions America, Inc. · 5 days ago
Director, Operations Strategic Accounts
Fairfield, NJ
Full-time
Onsite
Lead/Staff, Director/Executive
$120K/yr - $165K/yr
5+ years expKyocera Document Solutions America, Inc. is an organization committed to providing best in class customer service through efficiency and accountability. As a Director, Operations Strategic Accounts, you will lead the operational strategy and execution for key client relationships, ensuring seamless delivery of products and services while optimizing processes for long-term partnerships.
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Responsibilities
Lead day-to-day operational activities supporting strategic account execution, ensuring all commitments to clients are met or exceeded
Manage relationships with third-party service providers to ensure performance standards are met and a high level of customer satisfaction is consistently delivered
Partner with Strategic Account Sales Manager to align operational strategies with account growth goals and client expectations
Serve as the internal operational point of contact for strategic accounts, coordinating across functions to resolve issues and ensure delivery excellence
Design and implement scalable processes that improve efficiency, client satisfaction, and internal team performance
Develop and track KPIs to monitor performance, customer health, and service delivery outcomes across strategic accounts
Support contract execution, SOW creation, pricing models, and ongoing client reporting and analysis
Identify risks and proactively implement mitigation strategies to protect service quality and client relationships
Champion continuous improvement and digital transformation initiatives that enhance client experience
Mentor and lead cross-functional teams involved in strategic account support and delivery
Qualification
Required
Bachelor's degree in business, Operations, or related field
5 years of progressive experience in operations, account management, or service delivery, with at least 5 years in a leadership role
Excellent analytical and critical thinking skills ability to use data to drive decisions and continuous improvement
Proven experience supporting or leading operations for complex, high-value strategic accounts
Strong understanding of client lifecycle management, business processes, and cross-functional collaboration
Exceptional project management, analytical, and organizational skills
Excellent communication and stakeholder management skills — both internal and client-facing
Demonstrated ability to use data to drive process improvements and strategic decision-making
Preferred
Experience with ServiceNow and/or eAutomate
Experience in global account support or multinational customer environments
Hands-on experience applying AI technologies to enhance business operations and customer experiences
Proficiency in data visualization tools such as Power BI, or Tableau to communicate insights effectively
Benefits
Medical, dental and vision plans
A 401k match
Flexible spending
Disability and life insurance
Paid time off and holidays
Company
KYOCERA Document Solutions America, Inc.
Kyocera Document Solutions America, Inc.
501-1000 employees
H1B Sponsorship
KYOCERA Document Solutions America, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (3)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageRecent News
2025-11-14
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