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Matic Robots · 1 month ago

Customer Support Intern

Mountain View, CA

Internship

Onsite

Intern

Maticrobots is on a mission to revolutionize home robotics with their innovative products. The Customer Support Intern will deliver exceptional customer experiences by troubleshooting issues, collaborating with teams, and advocating for customer needs.

Artificial Intelligence (AI)Machinery ManufacturingRobotics

Responsibilities

Support customers end-to-end—from first response to resolution—escalating complex issues to the right teams, keeping customers updated, and driving follow-up until closure

Ensure every customer issue assigned to you is acknowledged and fully resolved—no missed responses, no open threads left behind, no customer feeling dissatisfied

Collaborate with operations, product, and engineering teams, guiding customers through solutions or coordinating repairs/replacements

Learn the product details of the Matic robot inside and out

Stay up to date on product features and updates to provide customers with accurate information

Be the voice of the customer to advocate for bug fixes, process improvements, and feature enhancements

Ensure that tickets are accurately tagged in our CRM to enable the gathering of meaningful insights

Qualification

Technical troubleshootingCustomer supportAnalytical mindsetCommunicationCustomer empathyDriveProblem-solvingAttention to detailOwnership

Required

Bachelor's degree required

Customer empathy and an obsession with making them feel like a million dollars. At Matic, our philosophy is that if customers win, the team wins, and if the team wins, each individual wins

Details, details, details—extreme attention to every single issue a customer faces and how to resolve it

Analytical mindset—you connect the dots, see patterns, ask the right questions, and dig to the root cause so issues don't recur

A knack for solving complex customer problems creatively

Ownership, drive, and a willingness to do whatever it takes

Bias toward action, follow-through, and a proactive approach. Be comfortable talking to the entire Matic team and building relationships

Excellent communication and writing skills—you translate complex technical concepts into clear, actionable guidance that empowers customers, engineers, and users of Matic