Waymo · 1 month ago
Business Systems Analyst ServiceNow Architect
Mountain View, California, USA
Full-time
Onsite
Senior Level
$196K/yr - $248K/yr
6+ years expWaymo is an autonomous driving technology company with the mission to be the world's most trusted driver. They are seeking a Business Systems Analyst ServiceNow Architect to define and maintain the ServiceNow architecture blueprint, establish governance standards, and collaborate with stakeholders to deliver user-centric solutions.
Artificial Intelligence (AI)AutomotiveAutonomous VehiclesSensorTransportation
Responsibilities
Define and maintain the ServiceNow architecture blueprint, covering modules, integrations, data model, and instance strategy
Establish governance standards, including configuration vs. customization, data management, and integration best practices
Lead workshops with business stakeholders to capture requirements, user stories, and process gaps
Translate business needs into functional and technical specifications and align them with ServiceNow capabilities (e.g., ITSM, ITOM, HRSD, CSM)
Collaborate with developers and administrators to deliver well-architected, user-centric solutions
Coordinate UAT, documentation, and change management to ensure successful deployments. Align ServiceNow roadmap with the company’s digital transformation strategy
Qualification
Required
6–8 years of total experience in IT or enterprise applications, with 4+ years hands-on ServiceNow (ITSM, HRSD, CSM, ITOM, or related modules)
Proven experience as a ServiceNow Solution Architect, Lead BSA, or Platform Owner in a global or high-tech environment
Strong understanding of ServiceNow data model, integration methods (REST/SOAP APIs, MID server), scripting, and workflow configuration
Demonstrated ability to gather requirements, design business processes, and translate them into ServiceNow solutions
Familiarity with ITIL practices and Agile delivery models
Excellent communication, facilitation, and documentation skills — able to engage both technical and business stakeholders
Preferred
Partner with infrastructure and security teams to ensure platform reliability, performance, and compliance
Stay current on ServiceNow releases and lead upgrade planning and testing
Develop as-is / to-be process flows and identify automation opportunities using ServiceNow workflows
ServiceNow certifications: CSA, CAD, CIS (ITSM, HRSD, or CSM)
Exposure to enterprise integration patterns (e.g., Salesforce, Workday, ERP, Identity systems)
Experience defining platform governance and driving adoption across multiple business functions
Bachelor's degree in Information Systems, Computer Science, or related field
Benefits
Waymo’s discretionary annual bonus program
Equity incentive plan
Generous Company benefits program
Company
Waymo
Waymo is a mobility technology company that improves transportation by developing self-driving solutions for travelers and daily commuters. It is a sub-organization of Alphabet.
1001-5000 employees
H1B Sponsorship
Waymo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (231)
2024 (175)
2023 (268)
2022 (306)
2021 (298)
2020 (317)
Funding
Current Stage
Late StageTotal Funding
$11.1BKey Investors
Alphabet
2024-07-23Series C· $5.6B
2021-06-16Series B· $2.5B
2020-05-12Series A· $750M
Leadership Team
Tekedra Mawakana
Co-Chief Executive Officer
Elisa de Martel
Chief Financial Officer
Recent News
2026-01-12
UK Investor Magazine
2026-01-11
Company data provided by crunchbase