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ModMed · 1 day ago

Business Consultant - Practice Management

United States

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Modernizing Medicine is a healthcare technology company on a mission to improve patient outcomes through innovative solutions. They are seeking a Business Consultant - Practice Management & Financials to partner with customers, analyze their business processes, and develop solutions that enhance operational efficiency. The role involves creating workflows, supporting training, and collaborating with various teams to ensure customer needs are met.

Artificial Intelligence (AI)Electronic Health Record (EHR)Health CareSoftware

Responsibilities

Perform a process analysis to facilitate client process adoption and change management

Create client-specific workflows and configurations to meet their business needs

Plan and prepare curriculum for necessary custom workflows that will be part of the training and partner on the delivery of the identified workflows

Support onsite go-live to ensure improved workflows are aligned and deployed

Perform a post-go-live analysis to identify workflow efficiencies and recommendations

Create, review, and update established Standard Operating Procedures

Work with the CSM team to partner with clients to positively influence efficient workflows and business results

Ensure that team goals are met, as set by the Business Consulting leadership team

Work with the Medical Director and Product Managers to understand the product roadmap and provide input and direction to support customer needs

Maintain product expert status on designated ModMed solutions as well as other new offerings; participate in all new releases and product processes

Escalate issues and risks as needed to the senior leadership team under the direction of the Business Consulting leadership team

Serve as an escalation point for Project Managers and CSMs on subjects of workflow and system function

Proactively establish and drive documentation to support Modernizing Medicine business needs

Works with other team members to create holistic solutions for our complex customers

Makes ongoing recommendations to the Business Consultanting leadership team for process improvements

Executes the initiatives of the Business Consulting leadership team

Promotes teamwork and positive comradery between team members

Maintains cross-departmental relationships to assist with open communication and tighter escalation channels

Participates in business development activities when requested. This may include, but is not limited to: Webinars, Trade shows, Sales Assist, Users Conference

Qualification

Practice management workflowsHealthcare industry knowledgeProcess analysisMicrosoft Office/Google ToolsCommunication skillsTime managementConflict resolutionLeadership skillsSelf-starter

Required

Deep experience in all aspects of specialty practice workflows

Minimum of four years in practice management workflow setting

Excellent verbal and written communication skills

Excellent time management skills and ability to work on multiple projects simultaneously

Ability to make decisions and create alternative solutions to problems

Experience with Microsoft Office/Google Business Tools

Self-starter and self-disciplined

Must have soft skills to lead and influence others to align with solutions

Experience with conflict resolution and consultation

Experience with quality and physician practice business drivers

Ability to travel 75-90% including occasional weekends

Preferred

Bachelor's Degree

Coding Certification

Benefits

Comprehensive medical, dental, and vision benefits

401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.

Generous Paid Time Off and Paid Parental Leave programs

Company paid Life and Disability benefits

Flexible Spending Account, and Employee Assistance Programs

Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed

Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning

Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles

Weekly catered breakfast and lunch

Treadmill workstations

Zen, and wellness rooms within our BRIC headquarters