Hubbell Gas Utility Solutions (HGUS) · 1 month ago
Customer Service Rep II - Lenoir City, TN
Lenoir City, TN
Full-time
Onsite
Entry, Mid Level
2+ years expHubbell Gas Utility Solutions (HGUS) is a leading global manufacturer focused on critical infrastructure solutions. The Customer Service Rep II will build and maintain customer relationships, prepare quotation proposals, and coordinate technical and commercial requirements to ensure timely delivery of solutions.
Oil & Energy
Responsibilities
Own a set of accounts or territory with the objective of providing outstanding service
Review quotation requests promptly, secure competitive feedback as available, and if applicable submit quotation requests to the BU’s with pertinent comments
Organize and review all bids with special, non-standard commercial bid requirements (i.e.; terms and conditions, warranty clauses). Recommend HPS modifications and obtain approvals
Work as a liaison among Engineering, Marketing, and Field Sales, and HPS customer’s regarding product requirements, application questions, and problems
Prepare final quotation to customers, including organizing commercial and technical requirements
Identifies and grows opportunities within account base and collaborate with sales teams to ensure growth attainment
Oversee review of purchase orders to be certain requirements are adequately defined and documented; differences are resolved prior to order entry and HPS has the capability to meet contractual requirements
Discuss important quotations, significant purchase orders, returned goods requests and any other important transactions with CSS, TM and RVP
Coordinate resolution to customer complaints, warranty replacements, return goods and any discrepancies
Resolve credit and accounts receivable issues
Qualification
Required
High School Diploma
Ability to travel on business related trips
Ability to move to various locations within the Company
Ability to communicate
Ability to work on a personal computer or other related equipment as required
Preferred
BA/BS in Business or Marketing related fields and 2-4 years customer service experience preferred
Excellent listening, negotiation and presentation skills
Excellent verbal and written communication skills
Proven ability to manage multiple projects at a time while paying strict attention to detail
Company
Hubbell Gas Utility Solutions (HGUS)
For over 125 years, Hubbell Gas Utility Solutions (HGUS) has manufactured and innovated best-in-class electrical and electronic products serving the residential, non-residential, construction, industrial and utility markets.
Founded in 1970Tulsa, Oklahoma, US
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase