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PartsSource Inc. · 1 day ago

Account Manager, Enterprise Solutions (Remote- Mountain West)

United States

Full-time

Remote

Senior Level

5+ years exp

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. In this role, you’ll manage strategic hospital system relationships, lead account growth initiatives, and expand the adoption of a healthcare platform used by over half of U.S. hospitals.

Medical DeviceSoftware

Growth Opportunities

Responsibilities

Manage a portfolio of enterprise healthcare accounts in California, ensuring full program effectiveness and growth

Analyze customer insights, account history, and macro trends to build territory plans and generate a strong pipeline for 12–24 months

Identify strategic expansion opportunities through upsell and cross-sell initiatives

Monitor territory, market trends, and competitors to uncover differentiation and growth opportunities

Build trusted, long-term relationships with executive and operational stakeholders

Conduct ongoing engagement to gather feedback, solve challenges early, and ensure customer coverage

Act as the primary point of contact, coordinating communication across internal teams to ensure a seamless customer experience

Maintain deep expertise in PartsSource’s product portfolio, including features, workflows, and value drivers

Position PartsSource solutions effectively, tailoring value propositions to customer needs

Stay current on industry trends, regulatory impacts, and competitor offerings to strengthen customer strategy and alignment

Lead execution of customer programs, ensuring deliverables are met within scope and timelines

Proactively identify risks and develop mitigation plans to maintain account momentum

Use data and reporting tools (Gainsight, Matik, CRM systems) to provide insights, inform decision-making, and support forecast accuracy

Partner with Operations, Product, Customer Success, BDEs, SSEs, and other internal teams to optimize customer outcomes

Leverage CRM and sales tools to track interactions, manage pipeline, and document account strategies

Ensure accurate forecasting, reporting, and documentation to support enterprise planning

Qualification

Enterprise account managementHealthcare industry knowledgeCRM proficiencyStrategic relationship buildingSolution sellingRisk managementData analysisCommunication skillsNegotiation skills

Required

Bachelor's degree in Business, Healthcare Administration, Engineering, or a related field (required)

5+ years of experience in healthcare or hospital facing, with knowledge of clinical engineering and hospital supply chain operations (required)

Proven success in enterprise account management, sales, or a customer-facing strategic role

Strong relationship-building, communication, and negotiation skills

Demonstrated ability to drive account growth, manage risk, and deliver customer value

Proficiency with CRM tools; experience with Salesforce.com and Mindtickle preferred

Preferred

Experience with Salesforce.com and Mindtickle preferred

Benefits

Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)

Career and professional development through training, coaching and new experiences.

Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.

Inclusive and diverse community of passionate professionals learning and growing together.