JdV by Hyatt · 1 day ago
Area Front Office Manager
Mountain View, CA
Full-time
Onsite
Mid, Senior Level
$95K/yr - $110K/yr
4+ years expJdV by Hyatt is a hospitality company that emphasizes caring and attentive service. The Area Front Office Manager oversees front desk operations, staff training, and guest satisfaction, ensuring efficient service and compliance with Hyatt's standards.
Hospitality
Responsibilities
Responsible for short and long term planning and the management of the hotel’s Front Office operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Insures proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures
Qualification
Required
Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
Service oriented style with professional presentations skills
At least 2 years progressive management experience within the Rooms Division of a hotel
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Preferred
With opening hotels, previous hotel pre-opening experience preferred
Hotel/Hospitality degree an asset
Benefits
Career opportunities
Job enrichment
Supportive work environment
Company
JdV by Hyatt
A community for the spirited, the light-hearted, the young at heart, the hotels that are part of JdV by Hyatt are true reflections of the neighborhoods we call home.
10001+ employees
Funding
Current Stage
Late StageRecent News
2025-08-04
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