Jabil · 1 month ago
IT Support Technician III
Salisbury, NC
Full-time
Onsite
Mid LevelJabil is a global manufacturing services company, and they are seeking an IT Support Technician III to provide technical support to end-users and ensure high-level meetings run smoothly. The role involves procuring hardware, collaborating with IT teams, and maintaining technology to meet service level agreements.
ElectronicsHardwareManufacturing
No H1B
Responsibilities
Procuring and ordering any needed hardware/software requirements
Be present and available for major meetings to ensure equipment works properly
Work closely with the other IT groups to provide first-line technical support, ensuring assigned calls are responded to, diagnosed and resolved swiftly and effectively in line with operational level agreements and service level agreements
Test any new major rollout with other IT groups. This is to either approve or disapprove of any change that could mean downtime for Executive Staff
Work closely with our video conference provider to aid in the planning and support of high-level video conferences
Work using own initiative and work within a team environment
Maintain an up-to-date level of knowledge with regard to technology
The role holder would be expected to develop a comprehensive knowledge of the company’s business plans and organization, including key users of technology and their needs
Document actions, alterations and procedures to ensure an accurate and accessible record of the current state of the system
Assist other members of the team when appropriate to complete tasks in the necessary timescale
Keep abreast of trends in technology and its application to understand current best practices, possible alternative solutions, and to support problem-solving
Manage own time to fulfil tasks efficiently, in the correct priority and to the required level of quality, within the context of the objectives supplied by the manager
Ensure technology supports meet the customer requirements as defined in the Service Level Agreements
Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality)
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer-specific
Maintain discretion and confidentiality in all areas pertaining to the IT systems
May perform other duties and responsibilities as assigned
Qualification
Required
Provide technical support to end-users for PC, server, hardware, or software applications
Concierge-level technical service to all Jabil Leaders
Rapid support for mobile devices such as iPhones, Android, MacBooks, and Windows laptops
Video and audio conference support
Work closely with other technical teams to ensure that all SLA's & OLAs are achieved or exceeded
Support for high-level meetings, including Board meetings, Earnings calls, and Investor meetings
Procuring and ordering any needed hardware/software requirements
Be present and available for major meetings to ensure equipment works properly
Work closely with the other IT groups to provide first-line technical support
Ensure assigned calls are responded to, diagnosed and resolved swiftly and effectively
Test any new major rollout with other IT groups
Work closely with our video conference provider to aid in the planning and support of high-level video conferences
Work using own initiative and work within a team environment
Maintain an up-to-date level of knowledge with regard to technology
Develop a comprehensive knowledge of the company's business plans and organization
Document actions, alterations and procedures
Assist other members of the team when appropriate to complete tasks
Keep abreast of trends in technology and its application
Manage own time to fulfil tasks efficiently
Ensure technology supports meet the customer requirements as defined in the Service Level Agreements
Ensure 100% adherence to all company policies and procedures
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information
Maintain discretion and confidentiality in all areas pertaining to the IT systems
Must have a US passport to travel to other Jabil sites, domestic and/or International, up to 10%
An excellent customer service manner is required
Ability to handle challenging support situations with a calm and methodical approach
Strong Team Player
Excellent communication skills
Excellent organizational skills
Self-motivated
Good interpersonal skills for written, oral and face-to-face communications
Preferred
Desirable qualification in a technical discipline
Bachelor's Degree preferred, or an equivalent combination of education, training or experience
Experience working with Active Directory, Google Mail, MS Office, Windows and Mac environments
Extensive experience with Android, iOS, and their related OS environments
Experience required using ServiceNow, Zebra, and Power BI
Knowledgeable of Tracert, ping, telnet
Minimum of 1-2 years of management experience preferred
ITIL experience preferred
Communicating in the Spanish language is preferred
Benefits
Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
401K Match
Employee Stock Purchase Plan
Paid Time Off
Tuition Reimbursement
Life, AD&D, and Disability Insurance
Commuter Benefits
Employee Assistance Program
Pet Insurance
Adoption Assistance
Annual Merit Increases
Community Volunteer Opportunities
Company
Jabil
Jabil is a product solutions company providing comprehensive design, manufacturing, supply chain and product management services.
Founded in 1966
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.2B2026-01-15Post Ipo Debt· $1B
2025-06-18Post Ipo Debt· $3.2B
1993-05-07IPO
Leadership Team
Steve Borges
EVP/CEO Jabil Heal
Sherman Tang
CTO, Compute and Storage
Recent News
2026-01-21
2026-01-20
Company data provided by crunchbase