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ChenMed · 9 hours ago

Intensive Community Manager, Complex Care (RN)

Cleveland, OH

Full-time

Hybrid

Mid Level

$35.80/hr - $51.17/hr

ChenMed is transforming healthcare for seniors and changing America’s healthcare for the better. The Intensive Community Manager is responsible for enhancing patient management and satisfaction, promoting continuity of care, and integrating case management functions to ensure quality patient care and compliance with standards.

Health CarePrimary and Urgent Care

H1B Sponsor Likely

Responsibilities

Coordinates the integration of social services/case management functions into the patient care, discharge and home planning processes with other departments, external service organizations, agencies and healthcare facilities

Conducts concurrent medical record review using specific indicators and criteria as approved by medical staff

Acts as a patient advocate: investigates and reports adverse occurrences and performs staff education related to resource utilization, discharge planning and psychosocial aspects of healthcare delivery

Promotes effective and efficient utilization of clinical resources and mobilizes resources to assist in achieving desired clinical outcomes within specific timeframe

Conducts review for appropriate utilization of services from admission through discharge. Evaluates patient satisfaction and quality of care provided

Communicates with physicians at regular intervals throughout hospitalization and develops an effective working relationship. Assists physicians in maintaining appropriate cost, case and desired patient outcomes

Coordinates the provision of social services to patients, families and significant others to enable them to deal with the impact of illness on individual family functioning and to achieve maximum benefits from healthcare services

Completes expanded assessment of patients and family needs at time of admission. Completes psychosocial assessment

Refers cases where patients and/or family would benefit from counseling to complete complex discharge plan to social worker

Serves as a patient advocate. Enhances a collaborative relationship to maximize the patient’s and family’s ability to make informed decisions

Facilitates interdisciplinary patient care rounds and/or conferences to review treatment goals, optimize resource utilization, provide family education and identified post-hospital needs

Directs and participates in the development and implementation of patient care policies and protocols to provide advice and guidance in handling special cases or patient needs

Performs other duties as assigned and modified at manager’s discretion

Qualification

Case management principlesHealthcare managementReimbursement knowledgeCommunication skillsOrganizational skillsProblem-solving skillsEmpathyMicrosoft OfficeFluency in EnglishTeamwork

Required

Thorough knowledge of case management principles, healthcare management and reimbursement

Strong written and verbal communication skills; presentation skills

Ability to convey medical terms and treatment plans so they are understood by patients and their caregivers

Excellent organizational and time management skills

Astute problem-solving skills with the ability to multi-task

Compassionate and empathetic demeanor with the ability to work both independently and in a group/team environment

General computer knowledge and effective Microsoft Office Products (PowerPoint, Excel, Word and Outlook) skills, plus the ability to use a variety of other word-processing, spreadsheet, database, e-mail and presentation software

Ability and willingness to travel locally, regionally and/or nationwide up to 10% of the time

Spoken and written fluency in English

Benefits

Great compensation

Comprehensive benefits

Career development and advancement opportunities

Great work-life balance

Company

ChenMed

Glassdoor2.9

ChenMed is a full-risk primary care market leader that is transforming healthcare for seniors.

Founded in 1985

Miami, Florida, USA

1001-5000 employees

http://www.chenmed.com/

H1B Sponsorship

ChenMed has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (4)

2023 (13)

2022 (26)

2021 (31)

2020 (23)