Apply on Employer Site

Aesthetic Partners · 10 hours ago

Regional Executive Director, Operations

Raleigh, NC

Full-time

Hybrid

Director/Executive

10+ years exp

Aesthetic Partners is building the leading company in medical aesthetics, and they are seeking a Regional Executive Director to oversee multiple brands across 7 locations. This role involves driving financial growth and operational excellence while fostering a patient-centric culture and aligning with corporate objectives.

Personal Care and HygienePersonal HealthWellness

Hiring Manager

Jamie Wadlinger Hoffman

Responsibilities

Oversee P&L for a growing $17M portfolio across two brands and 7 locations, driving revenue growth, margin expansion, and cost optimization in plastic surgery, aesthetics, esthetics, and wellness service lines

Lead annual budget building in collaboration with FP&A, ensuring alignment with financial goals and operational strategies

Conduct quarterly financial reviews, including KPI analysis (e.g., patient retention, utilization rates) and root-cause reporting for Rev Ops meetings

Conduct and participate in a robust business reporting rhythm, including:

Leading field-level meetings with teams, featuring daily huddles and weekly key team member meetings

Engaging in weekly check-ins with the COO

Participating in monthly brand reviews (MBRs)

Joining monthly all-hands sales calls

Facilitating quarterly provider development meetings (PDMs) with all providers to review performance and set goals

Lead business management cadence: monthly brand reviews, semi-monthly sales huddles, weekly KPI/initiative check-ins, and corporate team alignments

Champion clinical and operational best practices across sites, ensuring seamless workflows for surgical procedures, injectables, laser/esthetician treatments, and wellness programs

Monitor patient satisfaction (PSAT scores, feedback loops) and implement interventions to boost retention and acquisition via CRM, journey mapping, and provider training

Optimize inventory, labor scheduling, and vendor partnerships to align supply costs with revenue; conduct audits for compliance (HIPAA, OSHA, state regs)

Drive process innovations, such as tech integrations (e.g., Meevo for scheduling) and cross-location shadowing, to enhance efficiency and differentiate brands like Synergy Face + Body

Mentor and empower regional teams (managers, providers, estheticians), conducting bi-weekly 1:1s, performance reviews, and development programs to reduce turnover and build high-performance cultures

Oversee recruitment, onboarding, and training for 100+ staff, focusing on patient-facing excellence and cross-brand collaboration

Foster a "working manager" ethos: Step in for unfilled roles during peaks, attend brand events, and gather frontline feedback to refine operations

Promote a collaborative environment through high-touch engagement, reducing silos across plastic surgery, aesthetics, and wellness teams

Collaborate with local & corporate marketing teams on data-driven strategies for patient acquisition/retention, including social media, events, and PR tailored to local markets

Identify revenue opportunities (e.g., wellness upsells, esthetician packages) and propose business cases for expansions or service line enhancements

Respond to reviews/complaints within 24 hours; leverage insights for continuous improvement

Partner cross-functionally (e.g., with vendors like Allergan/Merz) to integrate innovative tools and training for competitive edge

Ensure regulatory adherence across all sites, including audits, documentation updates, and quality assessments for surgical/aesthetic procedures

Provide transparent performance dashboards and actionable insights to executive leadership

Manage facilities, equipment maintenance, and crisis response to uphold safety and brand integrity

Qualification

Healthcare operationsMulti-site leadershipP&L oversightFinancial acumenData analyticsIndustry knowledgeLeadershipCommunicatorAnalytical problem-solverAdaptable to hybrid travelEntrepreneurial mindset

Required

10+ years in healthcare operations, with 5+ years in multi-site leadership (medical aesthetics, plastic surgery, wellness preferred); proven track record managing $15M+ revenue portfolios

Bachelor's in Business, Healthcare Management, or related; MBA or equivalent strongly preferred

Expertise in P&L oversight, budgeting, data analytics, and growth strategies; comfortable with high-stakes forecasting and ROI optimization

CEO-level vision with hands-on team-building; exceptional at mentoring diverse providers/estheticians and driving accountability in fast-paced, patient-focused environments

Deep understanding of plastic surgery, injectables, laser/esthetician services, and wellness trends; familiarity with tools like Meevo, CRM systems, and vendor ecosystems (e.g., Allergan training paths)

Strong communicator and relationship-builder; analytical problem-solver with proficiency in Excel/ERP for KPIs; adaptable to hybrid travel (50%+ across 7 locations)

Entrepreneurial, ambitious learner who thrives on 'getting stuff done' while embodying a patient-first, innovative, and collaborative approach