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Mercedes-Benz of Ontario · 1 month ago

Loan Car Assistant

Ontario, CA

Full-time

Onsite

New Grad, Entry Level

$17.50/hr - $17.50/hr

Mercedes-Benz of Ontario is part of the nation’s #1 family-owned automotive group, dedicated to delivering a world-class guest experience. The Loan Car Assistant will manage the loaner vehicle database, assist customers with transportation needs, and ensure the proper condition of loaner vehicles, with opportunities for growth within the Service and Parts Department.

Automotive

Responsibilities

Assist customers who require alternate transportation while their vehicle is in service

Verifying customers provide proper documentation and complete appropriate paperwork before departing dealership in loan car

Ensure loaner vehicle is in appropriate condition to be loaned to customers – fluids filled, interior and exterior clean, courtesy stickers have been applied, vehicle has appropriate plates and all weather mats have been placed in vehicle

Maintain inventory status of loaner fleet and report any damages to Management

Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately; assume ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer