IST Management · 16 hours ago
Site Manager - High Volume Mail/Scanning
Columbus, OH
Full-time
Onsite
Mid Level
$27/hr - $28/hr
3+ years expIST Management Services is the fastest-growing national facilities management company, specializing in Business Process Outsourcing solutions. The Site Manager is responsible for leading a high-volume Scanning, Copy, and Mail Services operation, ensuring client satisfaction and operational efficiency while managing staff and compliance with service agreements.
ConsultingCRMInformation Technology
Responsibilities
Direct and oversee all high-volume mail scanning, copying, and document production operations to ensure accuracy, timeliness, and compliance with contractual SLAs
Lead planning and execution of daily workflow, resource allocation, and staffing strategies to meet dynamic client requirements
Supervise, mentor, and evaluate team performance; implement training and development plans to build a high-performing team
Serve as the primary liaison with the client, addressing escalated issues, managing expectations, and ensuring satisfaction with all on-site services
Enforce compliance with all procedures for handling confidential and time-sensitive materials, ensuring legal and regulatory standards are upheld
Provide regular reporting, performance analytics, and recommendations to senior leadership; identify and implement continuous improvement initiatives
Monitor staff performance and provide on-the-job training, coaching, and support to maintain high service standards
Ensure team adherence to established procedures and protocols for handling confidential and time-sensitive materials
Coordinate maintenance and troubleshooting of scanning, imaging, and mailing equipment to minimize downtime and disruptions
Manage reporting, staffing, and continuous process improvement initiatives to drive productivity and client satisfaction
Qualification
Required
3+ years of management experience in a facilities, mailroom, digital imaging, or document services environment
Strong leadership and people management skills with the ability to coach and develop teams
Excellent organizational, communication, and problem-solving abilities
Proficient with scanning, imaging, and mailing equipment, as well as workflow optimization
Experience handling confidential materials in compliance with security and privacy protocols
High school diploma or equivalent
Prior experience in a mailroom, scanning, copy center, or facilities services environment
Excellent organizational and multitasking skills
Proficiency with scanning and imaging systems and standard office equipment
Strong customer service and communication skills
Ability to work Monday–Friday within a shift range of 6:00 AM – 7:00 PM
Must have access to reliable transportation
Professional appearance and demeanor
Lifting up to 55 pounds
Must be able to pass a drug screening and background checks
Preferred
Additional education or certifications
Benefits
Medical
Dental
Vision
STD
LTD
Life
401k
Paid Time Off
Pet Insurance
Bonus Incentives
Company
IST Management
IST Management Services, Inc is an outsourcing company specializing in the life cycle management of your information: From incoming mail, to complex print jobs, to eDiscovery and litigation processing, to complete records and electronic document management solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Hal Blackman
CEO
D
Daniel Blechinger
Chief Information Officer
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