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QTS Data Centers · 2 days ago

Manager, Cloud and DCIM Support

Suwanee, GA

Contract

Onsite

Mid, Senior Level

7+ years exp

QTS Data Centers is a leading provider in the data center industry, and they are seeking a Cloud and DCIM Operations Manager. This role involves managing the internal systems infrastructure, ensuring quality services, and leading a team to meet business objectives in a dynamic IT service provider environment.

Cloud ComputingCloud InfrastructureData CenterWeb Hosting

No H1B

U.S. Citizen Only

Responsibilities

Ensure related systems are operating sufficiently to deliver quality services. Reviews and resolves support tickets based on agreed service levels; reviews reports/tools to identify existing or potential risks to systems availability; follows and enhances the processes that measure, monitor, and report on the availability and performance of all SDP, DCIM, and systems infrastructure

Assesses the need for staff training and cross-training to ensure successful job performance, recommends specific training objectives, and ensures training has been accomplished

Proactively directs the day-to-day operations of the DCIM infrastructure to ensure up time and security requirements are met. This includes patch management, configuration standardization, monitoring of issues, and initial incident response

Responsible for quality assurance of incidents identifying trends, gaps in training or knowledge or improving overall customer experience

Make use of SRE tools to automate tasks and identify tasks that can be automated to ensure consistent and accurate deployment of software according to approved versions

Assists in developing documentation and knowledge base articles and procedures to ensure quality assurance, reviews support processes and regulatory adherence

Administers staff performance management and career development activities

Provide support as required to Customers, IT Operations teams, and business stakeholders

Reports department/ functional area progress on initiatives to IT Senior Management

Adheres to change management, incident management and other ITIL processes

Manage required documentation and refine processes as needed to support the team and enterprise

Performs compliance controls testing, remediation and certification as requested

Ability to work flexible hours to include Holidays

Qualification

Network/systems technologiesPeople managementITIL V3 certificationServiceNow experienceData center experienceChange managementCustomer serviceCommunication skillsDecision makingCollaboration skills

Required

Bachelor's degree preferred in Computer Science, Engineering or related field or equivalent professional experience

Seven or more years of progressive IT experience, including two or more years of people management

Five or more years of experience with network/systems technologies such as Cisco/Juniper routers and switches, F5 load balancers, VMware, SQL queries, Windows Server 20XX and Linux operating systems, and patch management tools

Experience and familiarity with network monitoring and diagnostic tools

US Citizenship for this position is required by law due to federal customer contracts