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Gresham Smith · 11 hours ago

Learning & Development Coordinator

Nashville, TN

Full-time

Onsite

Entry, Mid Level

2+ years exp

Gresham Smith is a firm that focuses on enhancing its learning culture through effective learning operations. The Learning & Development Coordinator is responsible for managing the Learning Management System, coordinating training sessions, and improving processes to enhance the overall learning experience.

ConsultingProduct Design

Comp. & Benefits

Responsibilities

Maintains activities within the Learning Management System (LMS), including course setup, user support, roster management, evaluations, and credentialing submissions

Upload and deploy instructor-led and eLearning content (SCORM/Course formats), maintaining accuracy and compliance in course catalog and user history

Manage the learning email and serve as a first point of contact for training-related inquiries, resolving basic technical support issues and coordinating with vendors as needed

Coordinate the scheduling, preparation, and execution of training sessions, both virtual and in-person, including materials, communications, locations, and vendor interaction, often collaborating with the firm’s event coordinator

Partner with internal and external clients to coordinating training requests, support the delivery of high-quality learning experiences, and proactively recommend improvements to enhance satisfaction and impact

Occasionally support travel and logistics for sessions outside of the Nashville office

Collect, analyze, and report training attendance, survey feedback, assessments, and usage metrics to inform decision-making and continuous improvement

Generate regular budget, utilization, and compliance reports for HR and firm leadership; administrate L&D invoices, expenses, contracts, and project codes

Manage the New Course Form submissions, administer certification and licensure credit processes; create documentation and certifications when required

Assist in publicizing training opportunities and ensure effective communication with employees, leaders, and facilitators to maximize engagement

Maintain learning materials, templates, shared resources across digital platforms, and shared file spaces

Support upkeep of digital libraries, reference tools, and SharePoint resources

Support the physical Learning Library resources, checkout process, necessary purchases, and shipments

Lead or assist with special projects such as data migrations, licensing maintenance, and system integrations

Recommend and implement process improvements to increase efficiency, consistency, and learner satisfaction

Document workflows and standard operating procedures to support the sustainable growth of the L&D function

Qualification

Learning Management SystemsTraining coordinationData reportingSCORM formatsMicrosoft Office SuiteAnalytical mindsetTroubleshootingAttention to detailOrganizational skillsWritten communicationVerbal communicationFlexibilityAdaptability

Required

Minimum 2 years' experience in L&D administration and training coordination

Experience with Learning Management Systems and training tools needed

Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams) and typical administrative duties

Exceptional attention to detail, organizational skills, and the ability to manage multiple priorities

Strong written and verbal communication skills; ability to confidently collaborate with a high-performing team, across employee levels, and with external vendors

Analytical mindset with experience in reporting, data tracking, and budget management

Self-starter with flexibility, adaptability, and the ability to work both independently and on a team

Ability to troubleshoot and quickly learn new software tools

Must be able to lift up to 25 lbs