Apply on Employer Site

Warner Bros. Discovery · 3 months ago

Warehouse Retail Customer Service Assistant

NJ Carlstadt, 340 Washington Ave

Full-time

Onsite

New Grad, Entry Level

$35K/yr - $51K/yr

Warner Bros. Discovery is the world's leading media and entertainment company, seeking a Warehouse Retail Customer Service Assistant to maximize customer satisfaction at the Harry Potter Shop. The role focuses on delivering exceptional customer service, managing administrative tasks, and supporting warehouse operations to enhance service delivery and customer loyalty.

AdvertisingBroadcastingDigital EntertainmentDigital MediaFilm ProductionMedia and EntertainmentNewsPublishing

Responsibilities

Responding to email enquiries for the Harry Potter shop from both store retail and ecommerce operations

Representing brand standards in all communication with our customers

Notify the wider team on lapses and errors discovered from customer enquiries, to prevent reoccurrences

Ensuring administrative work is accurate and up to date

Assist in warehouse operations when necessary

Administration of returns and exchanges in a timely manner

Administration of replacement items for orders arrived incorrectly or not fulfilled

Adhering to all H&S policies and procedures to ensure a safe environment

Resolve and identify potential out-of-stock issues and communicating back to line manager

Work with shipping companies and their account managers, to provide high levels of service for our customers

Maintain effective relationships and liaise with other departments within the business to minimize warehouse issues and gain updated product knowledge

To carry out any other duties that may reasonably be required in line with your main duties