Branch Service Manager jobs in United States
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EagleBank · 1 month ago

Branch Service Manager

positionUS-MD-Rockville
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$58K/yr - $89K/yr
date2+ years exp

EagleBank is a values-driven organization focused on building meaningful relationships with customers and employees. The Branch Service Manager is responsible for the daily operations of the branch, supporting sales activities, and assisting the Branch Manager in achieving operational and sales goals while delivering exceptional customer service.

BankingFinancial Services

Responsibilities

Responsible for daily operations of the branch and adherence to policies and procedures
Responsible for supporting in-branch sales activities and assists Branch Manager in ensuring Branch meets assigned goals
Assists in a variety of duties associated with overall sales and service efforts of the Branch including, establishing, retaining, and deepening relationships with new and existing clients
Supports Branch Manager in coaching other branch staff to achieve operational metrics and sales goals
Delivers exceptional service to internal and external clients and addresses customer service issues as needed
Maintains a strong working knowledge of Teller, Customer Service Representative, and Branch Manager responsibilities and can function in role, when needed

Qualification

Supervisory experienceBanking regulations knowledgeDeposit products knowledgePlatform/Account MaintenanceTeller transaction experienceMS Office proficiencyProfessionalismCustomer engagement

Required

H.S. Diploma or General Education Degree (GED) or equivalent
2 years Platform/Account Maintenance
1 year Teller transaction experience
2 years supervisory/ leadership experience/equivalent EagleBank branch banking experience considered
Exhibits professionalism with internal and external customers Ability to speak with internal customers at all levels
Strong understanding of bank's risk and liability related to supervisory functions performed such as overdrafts, funds availability, wire origination and changes in account control
Advanced knowledge of deposit products and services Familiarity with other business line products Ability to pro-actively engage customers in product sales discussions
Knowledge of banking regulations, policies, and procedures
Basic knowledge of MS Office products

Preferred

Bachelor's Degree in Arts/Sciences (BA/BS)
Proficient use of Platform and Teller system; FIS Global/IBS application knowledge preferred

Benefits

Maternity and parental leaves
Wellness discounts
Healthcare premium sharing
Employer funding in your HSA account
100% 401(k) matching up to 4%

Company

EagleBank

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EagleBank is a local community business bank with 12 branches and 4 regional offices in Maryland, Northern Virginia and Washington, DC.
dateFounded in 1997
location
Bethesda, Maryland, USA
people-size501-1000 employees
web-link
https://www.eaglebankcorp.com/

Funding

Current Stage
Public Company
Total Funding
$77.7M
2024-09-30Post Ipo Debt· $77.7M
2016-07-26Post Ipo Debt
1998-06-09IPO

Leadership Team

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Susan Riel
Chair, President and Chief Executive Officer
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Evelyn Lee
CLO for C&I
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Recent News

Eagle Bancorp, Inc.
Eagle Bancorp, Inc. Announces Leadership Transition
2025-11-04
Bank Think
Maryland bank plagued by office loans will replace its CEO
2025-11-04
thefly.com
Eagle Bancorp CEO Susan Riel to retire
2025-11-04
Company data provided by crunchbase