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Midmark Corporation · 20 hours ago

Service Operations Specialist

Versailles, OH

Full-time

Onsite

Mid Level

3+ years exp

Midmark Corporation is a company transforming healthcare experiences through innovative design within the medical, dental, and animal health environments. The Service Operations Specialist manages post-sales service activities, ensuring accurate documentation, timely service completion, and compliance with operational standards while enhancing the customer experience.

Health CareManufacturingMedical Device

Comp. & Benefits

Responsibilities

Manages and executes service contract activities, including coordination and documentation, to ensure timely fulfillment and alignment with established operational processes

Engages in the call center dispatch queue to schedule preferred or independent service technicians for both warranty and post warranty repairs

Processes and approves Service Request Authorization forms and invoices in a timely manner

Maintains a good rapport with internal and external customers and channel partners while being an ambassador for Midmark

Generates estimates, invoices, and credits for post warranty repairs and services

Relies on experience and judgement to plan and accomplish goals

Administers Axiom training activities, including tracking, communication, and coordination

Supports ServiceMax administration and setup activities, including technician onboarding and maintenance of user settings

Manages Independent Service Organization (ISO) renewals, training record documentation for FDA audit readiness, and billing for newly trained technicians

Engages in theme work and problem solving focused on driving improvement of key performance metrics around developing and maintaining services

Engages in project work and initiatives around developing and maintaining post sale services

Assists with audits and responds to auditors’ requests

Provides and updates departmental reports

Qualification

Service management systemsContract administrationCustomer service mentalityInterpersonal skillsCall center experienceMultitaskERP proficiencyCRM proficiencyCommunicationTeamwork ability

Required

Associate degree and 3+ years of experience in service coordination, contract administration, or related operational support roles, or equivalent combination of education or experience

Advanced interpersonal skills, ability to present ideas and promote open exchange of thoughts through multiple mediums

Customer service mentality, ability to go above and beyond for the customer

Excellent communication, interpersonal, and customer service skills

Ability to work independently and as part of a team

Proficiency with ERP, CRM, or service management systems (Oracle, Salesforce, ServiceMax, or equivalent)

Highly organized with an ability to multitask and prioritize in a fast-changing environment