BluShark Digital · 1 day ago
Client Onboarding Specialist
Washington DC
Full-time
Hybrid
Entry, Mid Level
2+ years expBluShark Digital is a leading digital marketing agency dedicated to providing innovative SEO solutions. The Client Onboarding Specialist will guide new clients through the onboarding process, ensuring a seamless start and building strong client relationships.
AdvertisingE-CommerceMarketing
Responsibilities
Understand each client’s business goals and tailor the onboarding experience to align with their needs
Guide clients through the onboarding process, ensuring they feel supported and informed every step of the way
Serve as the primary point of contact during onboarding, relaying information between clients and internal teams
Ensure all project timelines, deliverables, and action items are clearly communicated and completed on schedule
Proactively educate clients on processes, tools, and strategies to set them up for success
Identify and communicate when client requests are outside the agreed scope and coordinate solutions with management
Address and resolve client concerns with professionalism and urgency
Document onboarding progress, milestones, and client feedback to ensure continuous improvement
Qualification
Required
2–4 years of experience in client onboarding, account management, project management, or a similar role
Strong communication and interpersonal skills with a client-first mindset
Proven ability to manage multiple projects and timelines simultaneously
Highly organized with strong attention to detail
Experience working cross-functionally with internal teams to deliver client solutions
Familiarity with CRM, project management, or client communication tools (e.g., HubSpot, Salesforce, Asana, or similar)
Benefits
Health, dental, and vision insurance
401(k)
Paid holidays and vacation days
Company
BluShark Digital
BluShark Digital is providing high-quality online marketing solutions for companies struggling to stand out online.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Seth Price
Founder
Recent News
2024-12-24
2022-03-21
Company data provided by crunchbase