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Grover Gaming · 1 day ago

Relationship Manager, Northern Indiana

Fort Wayne, IN

Full-time

Onsite

Mid Level

3+ years exp

Grover Gaming, now a part of Light & Wonder, is a leader in the charitable gaming industry focused on delivering electronic gaming solutions. They are seeking a highly motivated Relationship Manager to serve as the primary contact for their charitable gaming partners, ensuring satisfaction and retention through strong relationship building and support.

GamingVideo Games

Growth Opportunities

Hiring Manager

Ashley Marshall, SHRM - SCP

Responsibilities

Client Relationship Management: Serve as the main contact for assigned accounts, fostering long-term relationships through regular communication, onsite visits, and responsive service

Customer Retention: Proactively identify and address client concerns, ensuring partner satisfaction and loyalty

Product Expertise: Maintain a thorough understanding of our games, systems, and promotions to help customers maximize their revenue and player engagement

Problem Solving: Act quickly and effectively to resolve customer issues or concerns, coordinating with internal departments as needed

Training & Support: Provide guidance and education to partners on products, system updates, and operational best practices

Flexibility: Work a non-traditional schedule when necessary, including some nights and weekends, to support partner events or urgent service needs

Competitive Awareness: Stay informed about industry trends, competitor activity, and partner challenges to help maintain our position as the industry leader

Qualification

Account ManagementCustomer SuccessGaming Industry KnowledgeOrganizational SkillsTime ManagementInterpersonal SkillsCommunication SkillsConflict ResolutionAdaptabilityFlexibility