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FIS · 2 weeks ago

Corporate Communications Analyst Specialist

Milwaukee, WI

Full-time

Onsite

Mid Level

$126K/yr - $211K/yr

3+ years exp

FIS is a company that focuses on financial services and technology, providing opportunities for motivated individuals. The Corporate Communications Analyst Specialist role involves managing client-facing communications during incidents, drafting various materials, and ensuring effective communication within the organization and with clients.

BankingFinancial ServicesFinTechPayments

Responsibilities

Draft and send client-facing communications during technology or service incidents from initial alert through resolution, ensuring accuracy, alignment to SLAs and use of approved playbooks and templates

Join major incident bridges, synthesize technical updates into clear non-technical language, and coordinate with the Incident Commander, Technology, Client Support and Account Management teams

Escalate material client impact or reputational risk to senior communications and leadership and provide concise situation summaries and talking points for internal leaders and client-facing teams

Participate in an on-call rotation (including evenings, overnights, weekends and holidays), documenting key details, contributing to post-incident reviews, and providing clear handoffs to other on-call colleagues

Track and report on communication timeliness, volume, engagement and key incident themes, recommending improvements to templates, workflows and cadences based on incident learnings and client feedback

Writes copy for the publication of various materials, e.g., news releases, management briefs, critical issue bulletins, articles, speeches, slide presentation scripts, marketing brochures, documentation, newsletters, personnel policies/procedures, personnel/management manual updates) as necessary

Determines need for and content of graphics to explain and enhance written materials and edits materials for content, grammar, format, etc

Gains approval on materials from appropriate personnel, reviews final copy of materials to ensure correctness and readiness for production and arranges for production, duplication and distribution of materials

Meets with internal and external customers requesting publication to gather information, e.g., purpose/message of materials, method of communications and tone/image of materials and make recommendations on the organization, style, etc. of materials

Performs communications-related support activities. Assists in developing objectives, standards, procedures, etc. for various publications and events, e.g., brochures and newsletters

Maintains history file of company publications, product releases, etc. Provides general information to employees and/or outside organizations regarding the company, policies and communications-related activities and events

Qualification

Media managementCommunication practicesProject managementTechnical writingIndependent operationProblem solvingTime management

Required

Bachelor's degree in communications or the equivalent combination of education, training, or work experience

Typically requires three or more years of experience in a communications-related field, e.g., advertising, public relations, marketing, communications, incident communications; or equivalent combination of education and experience

Proficiency in communication practices and techniques

Knowledge of the production requirements for printed material

Knowledge of project management methods and techniques

Proficiency in managing media representatives

Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

Excellent problem solving and time management skills managing multiple deadlines

Proficiency to operate independently