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Marriott International · 1 month ago

Human Resources Manager - Training

2605 Kaanapali Parkway, Lahaina, HI, 96761, US

Full-time

Onsite

Entry, Mid Level

$68K/yr - $90K/yr

2+ years exp

Marriott International is seeking a Human Resources Manager specializing in Training to drive company values and ensure that training and development activities align with the organization's mission. The role involves planning and executing learning delivery, facilitating training for associates and leaders, and monitoring compliance with required training programs.

Customer ServiceHospitalityHotelTravel

Growth Opportunities

Responsibilities

Promotes and informs employees about all training programs

Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations

Helps employees identify specific behaviors that will contribute to service excellence

Ensures employees receive on-going training to understand guest expectations

Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills

Observes service behaviors of employees and provides feedback to individuals and/or managers

Participates fully in the Field Trainer Network hosted by the continent Learning team

Supports or oversees Learning Coordinator responsibilities to support the hotel’s learners

Understands role and functionality of the digital learning platform, including impersonation, assignments and reporting capabilities

Stays current on learning technology enhancements and new learning program launches

Coordinates required training programs, including identification of participants and periodic follow-up for completing, when appropriate

Delivers training to promote transfer of knowledge according to program learning objectives

Thoroughly prepares for each learning event (in-person or virtual) and demonstrates a mastery of content knowledge

Creates an environment that enables maximum learning by employing adult leaning principles

Demonstrates knowledge of the uniqueness of each audience, including delivery adjustment to the various learning styles represented, as well as for any special needs that could affect the learning

Verifies participants receive the appropriate property and company orientation, understand program materials, and build relationships with property leadership team

Monitors enrollment and attendance at training classes. Logs attendance within associate record

Meets regularly with participants to assess progress and address concerns

Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills

Reviews comment cards, guest satisfaction results and other data to identify areas of improvement

Measures transfer of learning from training courses to the operation

Ensures adult learning principles are incorporated into training programs

Aligns current training and development programs to effectively impact key business indicators

Verifies that management and non-management training programs are conducted in accordance with standard operating procedures

Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance

Makes any necessary adjustments to training methodology and/or re-trains as appropriate

Aligns current training and development programs to effectively impact key business indicators

Establishes guidelines so employees understand expectations and parameters

Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement

Leverages continent learning team for learning programs and resources to meet hotel specific needs

Delivers specific training to improve service performance

Demonstrates mastery of brand acumen for the brand supported by understanding brand pillars, modeling the behavior, and holding others accountable

Participates in the development of the Training budget as required

Manages budget in alignment with Human Resources and property financial goals

Manages department controllable expenses to achieve or exceed budgeted goals

Qualification

Certified trainerLearning technology platformsTraining program evaluationHuman Resources experienceCustomer serviceAdult learning principlesBudget managementLeadership skills

Required

2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer

4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required