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Davies · 1 month ago

Workers Compensation Claim Supervisor

Lakewood Ranch, FL

Full-time

Hybrid

Mid, Senior Level

$85K/yr - $95K/yr

Davies North America is a leading professional services and technology firm specializing in insurance and risk management. The Workers Compensation Claims Supervisor is responsible for providing leadership and oversight to claims management services, ensuring compliance and quality while supporting team development and client relationships.

Commercial InsuranceFinancial ServicesInsuranceInsurTech

Responsibilities

Review First Reports of Injury to assess coverage, compensability, red flags, and recovery potential

Assign claims to adjusters and nurse case managers with clear instructions

Conduct ongoing diary reviews and daily interaction with staff to ensure proper claim handling

Maintain a claim closure ratio of 97% or higher

Provide coaching, training, and mentorship to staff; assign mentors as needed for skill development

Develop performance improvement plans and monitor progress

Lead monthly team meetings and participate in supervisor meetings

Deliver continuing education sessions, including case law updates

Supervise and provide direction to the Team Assistant

Ensure proactive communication with clients through monthly calls and quarterly claim review meetings

Update and maintain client profiles

Complete contact logs for all client interactions

Address client concerns promptly and professionally

Assist with No Record Mail research

Ensure adequate coverage during vacations or extended employee absences

Handle employee complaints and coordinate resolution

Interview candidates for open positions

Perform other duties as assigned by leadership, including the Claims Manager, QA Manager, Training Coordinator, Director of TPA Operations, or Executive Vice President

Qualification

Workers' compensation lawClaims managementMedical terminologySupervisory experienceVerbal communicationWritten communicationOrganizational skillsTime-management skills

Required

Strong understanding of workers' compensation law, rules, case law, and liability principles

Solid knowledge of medical terminology and treatment procedures

Excellent verbal and written communication skills

Strong organizational and time-management abilities

Ability to work on a computer for up to eight hours per day

Prior supervisory or lead claims experience strongly preferred

Client site meetings and presentations

Claims review meetings and visits

Seminars and CEU-accredited training

Coverage of hearings or mediations when needed

Benefits

Medical, dental, and vision plans to ensure your health and that of your family.

A 401k plan with employer matching to help you build a secure financial future.

Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.

Paid holidays.

Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.