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CRH · 1 month ago

Senior Manager IT End-User Experience

Albany, NY

Full-time

Onsite

Senior Level

$140K/yr - $155K/yr

CRH is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. The IT End User Experience Senior Manager is responsible for driving user-centric strategies, enhancing technology user experience, and leading a team to improve satisfaction and productivity across the organization.

Building MaterialConstructionManufacturing

H1B Sponsor Likely

Responsibilities

Champion End-User Centricity: Foster a culture that prioritizes the needs and experience of end-users in all IT initiatives

Stakeholder Collaboration: Work closely with business leaders to ensure technology solutions meet evolving needs

Strategic Program Leadership: Design, implement, and optimize programs that deliver best-in-class end-user experiences

Continuous Improvement: Analyze feedback and performance data to identify opportunities for improvement and drive actionable change

Technology Lifecycle Management: Standardize and oversee deployment, management, recovery, and refresh of user-facing technology for software and hardware assets

Service Standards: Establish and maintain service guidelines to ensure consistent, high-quality support and build trust in IT services

Team Development: Lead a team of 15 – 20 technical staff, mentor, and develop the IT EUx team to deliver effective support and drive user satisfaction

Performance Monitoring: Track key metrics related to user satisfaction and service delivery, reporting insights and recommendations to leadership

Qualification

Business relationship managementDriving transformation initiativesTeam leadershipAgileITILCustomer-centric mindsetEmpathyEffective communicationProblem-solving skillsActive listeningPositive attitude

Required

Bachelor's or master's degree in business, Marketing, Information Technology, or a related field, or equivalent experience

Proven experience in business relationship management, team leadership, and driving transformation initiatives

Familiarity with Agile, ITIL, or similar frameworks

Effective written, verbal, and phone communication skills are essential

Strong leadership and team development skills, including managing direct and indirect reports

Excellent communication skills—verbal, written, formal, and informal

High business acumen and strategic thinking

Ability to define, develop, and execute strategic plans

Experience working in cross-functional, matrixed organizations

Strong analytical skills to assess environments, capabilities, and performance

Ability to enforce IT policies and ensure compliance

Customer-centric mindset focused on improving user satisfaction and productivity

Problem-solving skills and adaptability in dynamic environments

Empathy and active listening to understand and address user pain points

Positive, solution-oriented attitude that motivates teams and drives results

Willingness to travel to end-user and non-end-user sites (30%–60% travel)

Effective written, verbal, and phone communication

Proficiency in preparing documents and presentations

Ability to work for extended periods in a seated position

Benefits

Bonus opportunity

401(k) plan/group retirement savings program

Short-term and long-term disability benefits

Life insurance

Health, dental, and vision insurance

Paid time off

Paid holidays

Highly competitive base pay

Comprehensive medical, dental and disability benefits programs

Group retirement savings program

Health and wellness programs

An inclusive culture that values opportunity for growth, development, and internal promotion

Company

CRH

Glassdoor3.8

CRH manufactures and distributes building materials and products for construction projects. It is a sub-organization of CRH Ventures.

Founded in 1970

Rathfarnham, Dublin, IRL

10001+ employees

http://crh.com

H1B Sponsorship

CRH has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2023 (1)

2021 (1)

2020 (1)