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Vanta · 6 hours ago

Customer Success Manager, Mid Market (East Region)

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

Vanta is a company focused on helping businesses earn and prove trust through continuous security monitoring. As a Customer Success Manager, you will guide customers through their security and compliance journeys, ensuring their success and satisfaction with Vanta's specialized solutions.

Artificial Intelligence (AI)ComplianceCyber SecurityInternetSoftware

Growth Opportunities

Responsibilities

Lead all post-sales activities for Vanta’s upmarket customers through onboarding, implementation, product expertise, renewal and identify upsell opportunities

Carry a BoB of ~50 customers ranging 401 to 2000 employee accounts

Partner with Account Managers to drive renewal and expansion opportunities within your book of business

Act as the voice of the customer within Vanta

Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines

Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution

Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform

Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy

Influence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customer

Work cross-functionally to resolve customer business issues and work toward mutual goals

Qualification

Customer Success ManagementSaaS ExperienceSecurity Compliance KnowledgeC-level Relationship BuildingTechnical CompetencyEmpathyCommunication SkillsProblem SolvingCritical Thinking

Required

4+ years of experience in Customer Success at a SaaS company

Extensive experience with high-end exposure to C-level executives, and the ability to build strong trusted relationships

Providing top-notch account management and relationship building through various means; Quarterly Business Reviews, Health Check Ins, and Executive summaries etc

Ability to be nimble and agile in an environment where shifting priorities should be expected

Possess clear and thoughtful communication skills, with strong critical thinking ability

Be highly empathetic to customers, with a proven track record of long-term customer retention

Experience with hitting retention targets and creating happy, healthy customers

Possess the technical competency to understand Vanta's software and build great relationships with highly technical customers

Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up