Amazon Web Services (AWS) · 1 day ago
Principal UX Researcher, AWS Applied AI Solutions
Seattle, WA
Full-time
Onsite
Lead/Staff
$163K/yr - $270K/yr
10+ years expAmazon Web Services (AWS) is seeking a Principal UX Researcher who will shape the future of AI-native business applications through strategic research insights. The role involves defining research strategies across multiple AI solutions and influencing product and business strategies while mentoring a team of researchers.
Agentic AIConsultingDevOpsInformation TechnologySoftwareWeb Development
Responsibilities
Define Research Strategy: Own the UX research vision and strategy across multiple AI services and solutions, ensuring research insights drive intuitive, elegant, and scalable customer experiences
Lead Complex Research Initiatives: Drive high-impact research programs where AI product and business strategy is highly complex and future direction has yet to be defined
AI-Native Research Innovation: Set the bar for AI-focused user research by developing and adapting methodologies to understand how customers interact with AI systems, building trust and driving adoption
Strategic Business Impact: Influence product and business direction, working with senior leadership to identify opportunities where research insights can transform AI-powered customer outcomes
Cross-Service Research Standards: Define and drive research frameworks, measurement criteria, and reusable methodologies to ensure consistency across AI solutions
Mentorship and Leadership: Mentor and elevate junior to senior researchers, coaching the team and raising the overall quality of research craft, storytelling, and execution
Advanced Research Methods: Independently design and lead quantitative and qualitative research projects, including survey design, statistical analysis, behavioral analytics, and experimental design for AI systems
Data Synthesis and Storytelling: Triangulate research insights with engagement metrics, experiment data, user logs, and AI performance metrics to create compelling narratives that drive product improvements and business strategy
Stakeholder Influence: Build mechanisms for regularly communicating insights and influence decision-makers at all levels to act on research findings, driving customer delight and business objectives
Leads user research that influences end-to-end AI customer experiences and impacts long-term business strategy for AWS Applied AI Solutions
Advocates for inclusive and accessible AI products that serve diverse customer needs and use cases
Partners on significantly complex research studies to identify customer segments, latent needs, and AI adoption patterns across teams
Brings clarity to AI complexity, probes assumptions about human-AI interaction, illuminates potential pitfalls, and fosters shared understanding of customer needs in AI contexts
Communicates pragmatically, balancing business objectives with customer needs, and asking critical questions about AI ethics and responsible deployment
Helps the organization move quickly with AI innovation while maintaining rigorous research standards, shows high judgment in driving executive-level decisions
Qualification
Required
10+ years conducting UX research on products and working in close partnership with executive leadership
Deep technical proficiency in diverse research methods, including quantitative analysis, qualitative research, and mixed-methods approaches, with specific experience in AI/ML product research preferred
Master's or PhD degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, Data Science, or related field
Experience communicating user research findings with senior cross-functional partners to drive measurable impact
Demonstrated experience in survey design, statistical analysis, experimental design, and advanced analytics
Proven ability to work in ambiguous, fast-paced environments and build research programs from the ground up
Preferred
Track record of driving positive customer impact on large-scale AI or ML products through deep understanding of customers, their needs, the business landscape, product functionality, and emerging technologies
Experience researching AI/ML systems, conversational interfaces, or other emerging technology products
Experience in enterprise software, business applications, or B2B product spaces
Strong background in behavioral analytics, A/B testing, and causal analysis methodologies
Experience with AI ethics, responsible AI development, and human-AI interaction research
Published research or thought leadership in UX research, AI, or related fields
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon Web Services (AWS)
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.
10001+ employees
H1B Sponsorship
Amazon Web Services (AWS) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BIRD Foundation
2025-01-22Grant
Leadership Team
Matt Garman
Chief Executive Officer
Anand Desikan
CTO, CXO Advisor, and Enterprise Technologist
Recent News
Business Archives - MobileSyrup
2026-01-17
2026-01-17
Company data provided by crunchbase