Associate Customer Success Manager (Remote - US or Canada, East Coast Preferred) jobs in United States
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JAGGAER ยท 12 hours ago

Associate Customer Success Manager (Remote - US or Canada, East Coast Preferred)

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

JAGGAER is a company that specializes in Source-to-Pay and Supplier Collaboration Platforms, aiming to help organizations manage complex procurement and supply chain processes. The Associate Customer Success Manager will support customers in maximizing the adoption of JAGGAER products, ensuring they achieve their desired outcomes and driving customer retention.

Enterprise SoftwareInformation TechnologyProcurementSaaSSoftware

Responsibilities

Foster Customer Relationship
Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging the solution to achieve full business value
Establish periodic touchpoints to ensure customers are informed, engaged, and solicit general feedback
Address customer inquiries, manage obstacles, and identify ways to drive additional value for customers
Ensure Customer requests are escalated to the relevant teams
Define Success
Gain knowledge of customer business goals to ensure alignment with product and feature recommendations
Develop a Success Plan aligned with customer business objectives
Set adoption targets
Assess Value
Proactively analyze usage, adoption, and value KPIs using standard/custom dashboards and reports
Create and present Solution Assessments to customers
Maximize Solution Adoption
Advise on solution optimization to meet business objectives
Provide insights on benchmarks and best practices
Engage customers and provide consultative guidance following software releases
Continuously grow and maintain your solution expertise
Contribute to Customer Retention and Growth
Actively work to ensure customer retention
Proactively identify areas of growth

Qualification

Customer SuccessSaaS competenciesProject ManagementCommunication skillsEager to learnSolution expertiseInterpersonal skillsGoal-oriented

Required

Bachelor's degree or equivalent experience in Customer Success, Account Management, or Project Management
SaaS competencies, including understanding of software, hardware, and networks
Strong communication and interpersonal skills
Ability to work independently and take initiative under guidance
Highly motivated, goal-oriented, and eager to learn
Ability to develop and maintain expertise in JAGGAER's software solutions

Benefits

Exceptional medical, dental & vision plans
Adoption assistance
Wellness reimbursements
Generous parental leave
401(k) matching
Flexible work options
Unlimited vacation for exempt employees

Company

JAGGAER

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Jaggaer is SaaS that manages spending, suppliers, contracts, sourcing, shopping, inventory and accounts payable of businesses.
dateFounded in 1995
location
Cary, North Carolina, USA
people-size1001-5000 employees
web-link
https://www.jaggaer.com

Funding

Current Stage
Public Company
Total Funding
unknown
Key Investors
CinvenWestern Technology Investment
2024-08-13Acquired
2019-07-08Private Equity
2010-09-24IPO

Leadership Team

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Teresa B Jamison
VP of Customer Operations
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Eva Skidmore
Chief Marketing Officer
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Recent News

Business Wire
9.4 Million in Savings: TRUMPF and JAGGAER Report Results
2026-01-15
Morningstar.com
CORRECTING and REPLACING Brandon Nussey Takes Chief Financial Officer Role at JAGGAER
2025-12-22
Business Wire
Brandon Nussey Takes Chief Financial Officer Role at JAGGAER
2025-12-17
Company data provided by crunchbase